Analyst, Plant Support

5 days ago

Oakville, Ontario, Canada Samuel, Son & Co Full time $60,000 - $90,000 per year
Description

RESPONSIBILITIES: 

- Manage Help Desk Queue 
- Provides 1st and 2nd level support for requests and incidents, related to hardware and software, escalated from the Service Desk. 
- Hardware supported includes but is not limited to; Desktops, Laptops, Workstations, Thin Clients, Docking Stations/Port Replicators, Peripherals, Printers, Print Servers, Scanners, Projectors, Fax Machines, Postage Machines, Blackberry/Cell Phone, Rocket Sticks, etc. 
- Configuration and setup of various equipment including but not limited to; Thin Client/Desktop/Laptop/Workstation Setup, MS Office Language Changes, Printer scan to email, Herr Voss Datalog, Burning Table Network Storage Access, Printer, Manager Plus Client and Passage Point Configuration, etc. 
- Documents support activities and captures resolutions in ServiceNow 
- Deploys hardware and software for locations supported according to individual request Project Management Support 
- Internal Client Services & Interdepartmental  
- Complete assigned tasks in project server to support internal client services or interdepartmental projects through the deployment of hardware and software. Day to Day Operations 
- Builds/configures new PC images 
- Manage stock inventory 
- Ship and receive Computer devices 
- Create and modify desktop and notebook images with Imaging Tools 
- Track and maintain accurate equipment in Active Directory.
 -Other duties are required. 

QUALIFICATIONS: 

- Technical\College combined with MCSA or MSCSE Certification. 
- In depth expertise in Windows based technologies including Vista, Windows 7 
- In-depth knowledge of TCP/IP and Networking. 
- Strong analytical and troubleshooting skills. 
- Excellent oral and written English communication skills. 
- Bi-lingual in both French and English an asset 
- Strong problem solving/analytical skills. 
- Ability to lift and move computer equipment such as PCs, Monitors, and Printer 
- Some travel to other Samuel sites
 

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SAMACO

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