Front Desk Administrative Assistant

2 weeks ago

Coquitlam BC VK P, Canada Strive Health and Performance Full time $40,000 - $48,000 per year

Job description

Why work with us and no one else:

  • Opportunity for additional hours and long term growth within the company
  • Work with a highly motivated team with high-fives, laughs, team activities, sporting events, and team building nights.
  • Paid time off for self-care, family, friends, travel
  • Ongoing support in developing your personal and professional growth
  • We believe in career development…DEVELOPING YOU

Job Overview

We are seeking a dedicated and experienced Patient Experience Coordinator to lead our efforts in enhancing patient satisfaction and ensuring a positive experience within our Multidisciplinary office. The ideal candidate will possess strong administrative skills and a thorough understanding of some medical terminology, electronic medical records, and front desk operations. This role will requires a proactive individual who can effectively manage patient interactions and streamline office processes to improve overall service delivery as growth is foreseen within this position from a Patient Experience Coordinator to Patient Experience Coordinator LEAD

Responsibilities

  • Greet and assist visitors in a professional and courteous manner.

-Manage incoming calls

-Perform data entry tasks accurately and efficiently, maintaining organized records.

-Provide clerical support, including third party billing, scanning, and document preparation.

  • Utilize JANE APP for scheduling appointments, managing calendars, and creating documents.

-Assist with customer service inquiries, ensuring a positive experience for all clients.

  • Maintain a clean and organized reception area to create a welcoming environment.

-Collaborate with team members to support various administrative functions as needed.

-Oversee daily operations of the front desk and administrative functions to ensure smooth patient flow.

-Analyze patient feedback and performance metrics to identify areas for improvement.-Maintain knowledge of third party insurances and office procedures to assist staff as needed.

-Ensure the effective use of phone systems for efficient communication with patients.

Requirements

  • Previous experience in office setting is preferred.
  • Proficiency in electronic medical records systems such as JANE APP and Google is highly desirable.
  • Strong administrative skills with a focus on office management and patient relations.
  • Familiarity with medical terminology relevant to Multidisciplinary practices.
  • Excellent ENGLISH communication skills, both verbal and written, with the ability to interact effectively with patients and staff.
  • Ability to multitask in a FAST-PACED environment while maintaining attention to detail.
  • Strong problem-solving skills and a commitment to improving patient experiences.
  • Multitasking Abilities are required
  • Experience managing phone systems for effective patient communication is an asset.

If you are passionate about enhancing patient experiences in a healthcare setting and possess the required skills, we encourage you to apply for this rewarding opportunity.

Job Type: Full-time

Pay: $20.00-$23.00 per hour

Expected hours: 30 – 40 per week

Benefits:

  • Health spending account
  • Casual dress
  • Paid time off
  • Store discount

Schedule:

  • 6-8 hour shift
  • Holidays
  • FULL-TIME

Education:

  • Secondary School (preferred)

Experience:

  • receptionist: 2 year (required)

Work Location: In person

Job Type: Full-time

Pay: $20.00-$23.00 per hour

Benefits:

  • Casual dress
  • Company events
  • Extended health care

Education:

  • Secondary School (preferred)

Experience:

  • Front desk: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Language:

  • English (required)

Work Location: In person

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