Senior Leader, Service Design

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Senior Leader, Service Design with Calgary Transit (CT) you will oversee over 100 employees across four sections: Service Planning, Service Scheduling Public Transit, Revenue Streams and Transit Service Analytics that design fixed-route transit, On Demand Transit service, Mobility as a Service, customer technologies, customer sentiment and ridership monitoring. You will be responsible for long-range strategic plans, capital prioritization and regional transit plans. Primary duties include:

• Hire, train, develop, mentor and supervise staff including developing goals and objectives, monitoring performance and providing feedback.
• Ensure the development, planning and scheduling of transit service as it aligns to the goals and objectives within the RouteAhead 30-year strategy.
• Align the development of Light Rail Transit (LRT)/Bus service with multi-year budget cycles to ensure forecasting of service revenues, exceeding $150 million a year.
• Coordinate transit service (route planning, scheduling, fleet and operating budget) including new processes, resources and initiatives.
• Manage fare policy, fare payment, legal agreements with vendors, agreements for transit subsidies/discounts and innovative legal/technological approaches to fare payment.
• Oversee non-fare revenue contracts and digital displays, such as advertising.
• Develop service design concepts to address emerging issues.
• Address inquiries, resource constraints, corporate issues management and budgetary items.
• Act as a representative of Calgary Transit as it relates to service proposals, land use plans, community plans, street and sidewalk designs and bus zone/station concepts prepared by external consultants for development submissions.
• Evaluate and prioritize operational improvement projects using cost/benefit risk analyses.
• Lead procurement of service contracts and decisions for Calgary Transit Access service delivery strategies.
• Lead, write, present and act as a public spokesperson for reports to City Council and Council Committees.

Qualifications

• A degree in Business, Engineering, Planning or a related field and at least 10 years of experience in leadership.
• Experience in public sector budgeting, planning, citizen engagement, project evaluation and/or design decisions is required.
• A master's degree would be preferred.
• Equivalent combinations of experience and education may be considered.
• Previous experience in a role with exposure to high levels of engagement from internal and external interested parties.
• Ability to direct staff, consultants and contractors while providing high-level vision and detailed direction with respect to time, quality and financial trade-offs.

Pre-employment Requirements

• A security clearance will be conducted.
• Successful applicants must provide proof of qualifications.

Union: Exempt

Business Unit: Calgary Transit

Position Type: 1 Permanent

Location: Avenue NE

Compensation: Level M3 $156, ,600 per annum

Days of Work: This position works a 5 day

work week earning 1 day off in a 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External

Apply By: December 10, 2025

Job ID #: 312971