Data Center Technician

Why iTel
We're growing rapidly, and we're excited about it. We have our sights set high as we've built the largest business internet, voice, and data footprint in Canada. We are using our extensive network to connect people and workplaces across Canada while pushing the boundaries of what is possible by combining Canada's largest network with an extensive portfolio of next-generation technologies. This includes our key partnership with Bell Canada on the Bell AI Fabric project, which is creating the country's largest AI compute network.

As a leader in innovative technology solutions, we're using the best tools available to empower the close-knit teamwork and supportive, interactive culture that's been key to our success.

What You Will Do
You will be responsible for the installation, maintenance, and troubleshooting of all physical infrastructure within a data center. This includes servers, storage systems, networking equipment, and related hardware. The technician ensures the proper functioning and security of the data center's environment, performing both routine maintenance and rapid response to critical issues to maintain high system availability and data integrity.

• Maintain strict physical security protocols for the facility, including monitoring, logging, and managing access.
• Respond to and resolve alerts, alarms, and trouble tickets in a timely manner.
• Install, configure, rack, cable servers, switches, routers, and other network hardware.
• Perform physical inspections and maintenance of data center equipment, including replacing failed components (e.g., hard drives, memory, power supplies).
• Manage the physical environment of the data center, monitoring temperature, humidity, and airflow.
• Ensure proper power distribution and cable management according to established standards.
• Continuously monitor network traffic, server performance, and facility systems (e.g., power, cooling, fire suppression, security).
• Diagnose and repair hardware issues, escalating complex problems to senior engineers or other IT teams as needed.
• Perform remote hands-on support for network and systems teams.
• Execute software and firmware updates, patches, and upgrades on various systems and devices.
• Perform data backup and recovery procedures to protect against data loss.
• Conduct routine audits and preventative maintenance to ensure the health of all equipment.
• Manage the lifecycle of equipment, from receiving and inventory management to decommissioning and secure disposal.
• Maintain accurate and detailed logs of all maintenance activities, hardware configurations, and system changes.
• Adhere to strict security protocols, including monitoring access logs and managing equipment access.
• Collaborate with security teams to implement and monitor security measures.
• Communicate effectively with cross-functional teams, including network engineers, system administrators, and security experts.
• Provide clear and concise technical documentation and reports.
• Escort and monitor outside contractors working within the facility.
• Perform other related duties as necessary.

Qualifications
Post-secondary education in information technology, computer science, or a related field plus a minimum of two years' recent, related experience. An equivalent combination of education, skills and experience may be considered. Be a Canadian Citizen to recieve government security clearance.

Skills And Abilities

• Solid understanding of computer hardware, including servers, storage devices, and components.
• Proficiency with networking principles and hardware (e.g., switches, routers).
• Familiarity with various operating systems, especially Linux/Unix and Windows Server.
• Experience with structured cabling, fiber optics, and cable management.
• Basic knowledge of power and cooling systems (e.g., HVAC, power distribution units).
• Troubleshooting and problem-solving skills to diagnose and resolve technical issues quickly.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work shifts, including nights, weekends, or on-call, to support 24/7 operations.

Shift schedule

• 12-hour shift
• Weekends availability
• Overnight availability
• Rotation schedule

Perks And Benefits

• Vacation starting at 3 weeks
• Paid personal days .
• Paid time off on your birthday.
• Lifestyle spending account to tailor benefits to your personal needs.
• Comprehensive benefits plan : Health, dental, and vision coverage.
• Employee and Family Assistance Program : Providing support for you and your family.
• Professional development : We support your growth with paid memberships, training, and development opportunities.
• Rewards and recognition system : Win prizes for your achievements.
• Annual event : We fly you down to beautiful Kamloops, BC, for a weekend of fun and getting to know your coworkers.