Quality Assurance Manager

Company Introduction:

Arrow Machine and Fabrication Group is an engineering-focused solution provider of machined castings, fabrications, and assemblies.

We serve OEM customers in the rail, material handling, mining, defense, heavy truck, agriculture, power systems, construction, nuclear, engineered products, architectural, and forestry industries.

We have access to the broadest range of metalwork solutions in the world through our elite group of companies. Arrow focuses on providing innovative design, quality craftsmanship, and exceptional customer service.

POSITION SUMMARY:

The Quality Manager is responsible for developing, implementing, and managing quality control systems to ensure that products and processes meet or exceed established standards.

PRIMARY RESPONSIBILITIES:

• Responsible for directing and planning all Quality functions.
• Promote a Quality first culture across all departments.
• Managing the requirements from the customer scorecard and proactively reporting results and continuous improvement initiatives
• Manage the overall costs of the Quality Metrics, suppliers, vendors and sub-contractor Quality Metrics
• Provide technical support to the plant personnel as it relates to quality.
• Responsible for overall department outputs, staffing and developing the technical competency of the department and product lines.
• Ensure compliance with industry standards, safety regulations, and customer specifications.
• Prepare, maintain, and update quality documentation, including policies, procedures, and work instructions.
• Manage certifications, quality audits, and liaise with external auditors or regulatory bodies.
• Maintain a dashboard of metrics that will track and demonstrate key performance drivers and accurately demonstrate customer service levels.
• Develop / introduce a Quality Improvement roadmap for the Division and help to lead the change.
• Develop/lead team-based Quality Problem Solving training to help drive continuous improvement.
• Facilitate process improvement projects to reduce waste, costs, and lead times.
• Work with Scheduling and Operations to develop and implement short term and long-term plans and strategies based on project needs.
• Development, generation, and analysis of key operational KPI's as it relates to Quality performance.
• Address and resolve customer complaints, ensuring root causes are identified and corrective actions implemented.
• Compliance to all company, ISO 9001, and government procedures and guidelines.

Educational Requirements:

• Bachelor's degree in quality management, Engineering, Manufacturing, or related field
• Certifications such as Six Sigma (Green Belt/Black Belt), ISO Lead Auditor, or similar are preferred.

Required Skills & Expertise:

• 5+ years of experience in a quality management role within metal fabrication and machining environment.

• Advance knowledge of metallurgy and welding techniques

• Proven experience implementing and managing QMS frameworks like ISO 9001, ISO 14001, or IATF 16949.

• Strong understanding of quality tools and methodologies (e.g., FMEA, Root Cause Analysis, SPC, CAPA).

• Proficiency in statistical analysis software and quality management tools.

• Excellent leadership and team management skills.

• Strong analytical, problem-solving, and decision-making abilities.

• Effective communication and interpersonal skills to interact with internal teams, customers, and suppliers.

• Attention to detail and a commitment to excellence.

• Ability to lead cross-functional teams to resolve quality issues.

• Proactive and results-driven mindset to achieve continuous improvement.

• Knowledge of regulatory standards and industry-specific quality requirements.

What We Offer – Your Benefits Package

At Arrow, we're proud to offer a benefits package that supports your health, finances, and future.

Health & Wellness

• Health, dental, and vision coverage from day one
• Virtual healthcare with Lumino Health
• Employee and Family Assistance Program (Homewood Health)
• Fitness membership discount
• Work boots and prescription safety glasses program

Financial Benefits

• Automatic Enrollment in Company-Paid Deferred Profit Sharing
• RRSP Match Program
• Life and travel insurance for you and your family
• Profit Sharing
• Employee Discount Program

Time Off & Culture

• Three weeks vacation days to start
• Regular company events and team activities
• Supportive, inclusive workplace culture

Career Growth

• Tuition reimbursement for job-related education and training

Arrow is committed to diversity and inclusion. We provide accommodations throughout the recruitment process in line with the Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Candidates, please note that we do not use AI for application screening.

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