ServiceNow Project Manager with ITIL

2 weeks ago

Toronto, Ontario, Canada Amaze Systems Full time $120,000 - $150,000 per year

Role- ServiceNow Project Manager with
ITIL

Location- Toronto, ON- Onsite

On Contract

Job Description-

ServiceNow Project Manager

ServiceNow Project Manager with 12+ years of experience in Information Technology and 5 + years of experience in managing projects, in design of various applications / modules using ServiceNow. Can work with customers and the Virtusa team to lead the implementation of an enterprise wide ServiceNow system.

Expected Project Management Knowledge and Experience:

  • Should have a strong understanding of ServiceNow from a Technical and Functional perspective.
  • Should have strong understanding of all ITIL Processes and must have implementation experience with processes including Incident, Problem, Change, Asset and Config. Mgmt., Availability, Capacity Mgmt. etc.
  • Should have an innovation mind set for suggesting/developing new Service offerings. Should have experience working within Practice and Development Teams.
  • Experience of Transition, Transformation, Gap Analysis, CSI projects is a must.
  • Must have managed a minimum of 2 to 3 Implementation projects using ServiceNow.
  • Minimum 8 to 10 years of relevant experience in terms of Technical, Functional and Project delivery
  • Participate with the Customer Process Managers/Owners in the responsibility of driving Process improvements along with handling enhancements in Process/Tools.
  • Act as a Single Point of Contact between the Customer, Stakeholders, Development, and the QA group.
  • Perform Project Planning, Control and Implementation for the requirements collated from different work streams.
  • Receive, analyze, and incorporate feedback from customers that suggest improvements
  • Communicate to the resolving groups, the importance of specific process activities and how they can be best executed along with the information that they must log and update in the tools

Expected Technical Knowledge and Experience:

  • Knowledge in ServiceNow development using most of the ServiceNow tools and features such as Business Rule, Script Include, Client Scripts, UI Policies, AJAX, Glide Scripting, Java Scripting, Jelly Scripting, Angular JS, Widgets, Workflow, Catalog Development, UI Page, UI Scripts, UI Action, Inbound Action, Notifications, REST & SOAP APIs, Workflow Custom Activities, SQL, Database (Must)
  • Have experience in integrating ServiceNow with external tools using Web Services & REST APIs
  • Export and Import knowledge

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