Front Desk Receptionist

1 week ago


Fergus, Ontario, Canada TerraStaff Full time $17,600 - $43,200 per year

Job Title: Front Desk Representative & Housekeeping AssociatePosition Overview

We are seeking a reliable, customer-focused Front Desk Representative & Housekeeping Associate to join our hotel team. This hybrid role supports both guest services and housekeeping operations. The ideal candidate is friendly, organized, and willing to assist wherever needed to ensure an excellent guest experience.

Key Responsibilities

  • Greet guests warmly upon arrival and ensure smooth check-in and check-out procedures.
  • Provide prompt and professional service in person, over the phone, and via email.
  • Handle guest inquiries, requests, and complaints with a positive and solutions-oriented attitude.
  • Process reservations, payments, and maintain accurate guest records.
  • Communicate effectively with other hotel departments to coordinate guest needs.
  • Maintain the cleanliness and organization of the front desk and lobby area.

Housekeeping Duties

  • Clean and prepare guest rooms according to hotel standards, including bed making, bathroom cleaning, vacuuming, and replenishing amenities.
  • Maintain cleanliness in public areas as assigned.
  • Report maintenance issues, damaged items, or safety concerns promptly.
  • Follow cleaning schedules and ensure all housekeeping tasks are completed on time.
  • Assist with laundry duties such as washing, drying, folding, and stocking linens.

Qualifications

  • Previous hotel, customer service, or housekeeping experience preferred but not required.
  • Strong communication and interpersonal skills.
  • Ability to multitask and stay calm in a fast-paced environment.
  • Reliable, punctual, and able to work independently or as part of a team.
  • Basic computer skills (PMS experience is a plus).
  • Ability to lift up to 30 lbs., stand for extended periods, and perform physical housekeeping tasks.

Job Types: Full-time, Part-time, Permanent

Pay: From $17.60 per hour

Work Location: In person



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