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Bilingual Customer Support Representative
2 weeks ago
Job Description
Bilingual Customer Support Representative - Parts (12-Month Contract)
Rank 1-3
Bowmanville, ON (Hybrid)
Rotational Shift every 2 weeks: Morning (7AM – 3PM), Afternoon (12PM – 8PM)
Toyota Canada Inc. currently has an exciting opportunity for a candidate who has excellent customer service experience and is a team player to assist our National Parts Support Centre (NPSC) team. This is a 12-Month Acting/Contract opportunity and will report to the Manager, Field Operations. The selected candidate will Investigate and resolve Dealer inquiries and provide customer assistance.
What We'll Bring
Company & Culture
- A hybrid work environment
- A work environment built on teamwork, flexibility and respect
- Professional growth and development programs to help advance your career
- A focus on respect for people and continuous improvement
- Summer Hours – condensed work week during the summer
Benefits
- Competitive compensation package
- Extended health care and dental benefits effective immediately
- Associate vehicle discount program
- Paid holiday shutdown and competitive paid time off benefits
What You'll Be Doing
- Investigate and resolve Dealer inquiries via Infostream Parts Inquiries and telephone calls.
- Verify problem parts identified by Dealers by completing physical inspection and stock comparison
- Identify electronic parts catalogue problems with dealers and provide workable solutions
- Communicate with all internal departments (i.e. Parts Supply, ADM, CIC and the Zones) to resolve issues relating to back ordered parts
- Assist Automotive dealers in resolving technical inquiries, problems and questions
- Investigates and processes dealer Parts Order Discrepancies (i.e. wrong part in box, manufacturer's defects, substituted part numbers) and prepares adjustments for authorization and computer inputting
- Investigate and resolve shipping problems relating to any dealer shipments
- Receive and process associate purchases of parts and other parts orders for internal accounts
- Report all abnormal or unique parts related problems to the NPSC team leader and appropriate head office staff
- Special Program ordering for internal departments (i.e. Service Marketing, ADM, Public Relations and Advertising.)
- Navigate multiple computer applications to provide dealers and internal associates and/or departments with accurate responses to inquiries
- Other duties as requested or required
What You'll Bring
- High School Diploma and/or College Diploma/Degree in Distribution/Traffic, or related discipline an asset.
- Three years' work-related experience, preferably within a call center environment
- Working knowledge of computer systems and applications
- Working knowledge of automotive mechanics an asset
- Excellent communication - written and verbal
- Customer Service background an asset
- Bilingual (French/English) is required
About Us
Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.
What Sets Us Apart?
A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.
What You Should Know
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.
