Assistant Store Manager

Job Overview

We are seeking a dynamic and experienced Assistant Store Manager to join our retail team. The ideal candidate will play a pivotal role in supporting store operations, driving sales, and ensuring exceptional customer service. This leadership position requires strong organizational skills, retail management expertise, and the ability to motivate and supervise staff. The Assistant Store Manager will work closely with the Store Manager to achieve sales goals, maintain merchandising standards, and foster a positive shopping environment.

Rove Concepts' Toronto showroom is located at 53 Ontario St, which opened in December 2022, and features modern and mid-century furniture inspired by Italian luxury and Scandinavian functionality. The brand focuses on high-quality, premium materials and offers in-store services like personalized design consultations and professional assistance for trade clients. While known for its design and craftsmanship, some customer reviews have raised concerns about product durability and delivery times.

About the Rove Concepts Toronto showroom

• Address: 53 Ontario St, Toronto, ON M5A 2V1
• Opened: December 2022
• Style: Focuses on modern and mid-century designs, blending Scandinavian functionality with Italian luxury
• Products: Features home furniture for the living room, bedroom, office, and more

Services and features

• In-store experience: Customers can visit to see and experience the furniture in person.
• In-store appointments: Appointments are available for personalized shopping assistance, including access to swatches, XR technology, and a 3D AR planner.
• Professional services: Trade Account Managers are available to assist with quotes, delivery, and other project needs for design professionals.
• Design consultation: Free design consultations are offered to help customers

Brand philosophy

• Quality: The company uses premium, environmentally conscious materials and blends traditional hand-crafting with modern technology.
• Origin: Founded in 2011 in the Pacific Northwest, Rove Concepts aims to modernize the home furnishings industry

Customer feedback and considerations

• Positive feedback: Many customers appreciate the unique designs and showroom experience.
• Negative feedback: Some customer reviews have noted issues with product durability and delivery times.

Responsibilities

• Assist in managing daily store operations, including opening and closing procedures
• Support sales initiatives through effective merchandising, pricing, and promotional strategies
• Supervise and motivate team members to deliver outstanding customer service
• Handle customer inquiries, complaints, and resolve issues promptly to ensure satisfaction
• Oversee cash handling, cashiering, and POS transactions with accuracy and integrity
• Participate in recruiting, interviewing, onboarding, and training new staff members
• Manage payroll processing, scheduling, and time management for team members
• Assist in purchasing decisions and inventory management to optimize stock levels
• Conduct regular staff meetings to communicate goals, updates, and training sessions
• Implement marketing strategies to increase store visibility and sales performance
• Maintain organizational standards for cleanliness, safety, and store appearance
• Support budgeting efforts and monitor sales performance against targets
• Utilize administrative skills such as bookkeeping, record keeping, and reporting

Qualifications

• Proven experience in retail sales, store management, or supervisory roles within a retail environment
• Strong leadership skills with the ability to supervise and develop team members
• Excellent communication skills; bilingual or multilingual abilities are a plus
• Proficiency in POS systems, merchandising software, and basic math for pricing and bookkeeping tasks
• Demonstrated ability in negotiation, marketing, and sales management strategies
• Experience with recruiting, interviewing, onboarding, and training staff
• Knowledge of payroll processing, budgeting, and administrative procedures
• Exceptional organizational skills with attention to detail and time management abilities
• Customer service-oriented mindset with excellent phone etiquette and interpersonal skills
• Ability to handle cash transactions accurately and responsibly
• Leadership qualities with a focus on training & development and team building

This role offers an opportunity to grow within a vibrant retail environment while contributing significantly to the success of our store. We value proactive individuals who are committed to excellence in store management and customer satisfaction.

Job Type: Full-time

Pay: $27.00-$29.00 per hour

Expected hours: 40 per week

Experience:

• Customer service: 1 year (required)
• Sales: 1 year (required)

Work Location: In person