specialist, risk prevention

Company Description

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.

Job Description

The Risk Prevention Department is dedicated to managing legal, financial, and reputational risks associated with uncleared and abandoned cargo.

Our mission is to ensure fluid and safe containers flow, safeguard MSC's interests by reducing financial exposure and operational risks, uphold customer satisfaction, and guarantee full completion of the MSC Contract of Carriage.

This position is vital to the Risk Prevention team, is responsible for managing cargo that remains uncleared or has been abandoned through the course of maritime transportation.

This dynamic role ensures compliance with international regulations, protects company interests, mitigates financial risk, and maintains customer satisfaction by expertly handling complex cargo situations.

Level of Responsibility

Enhanced task complexity and accountability to customer. Enhanced autonomy in role, contributing significantly to team/organizational projects. Accountable for accuracy and efficiency in assigned tasks. Starting to mentor junior staff.

Key Tasks

• Cargo Monitoring and Identification: Consistently track and identify shipments at risk of becoming uncleared or abandoned across global ports. Collaborate with port authorities, customs agents, freight forwarders, Shippers and Consignees as well as internal teams to maintain accurate records and flag any discrepancies or delays in cargo clearance.
• Resolution and Recovery: Develop and execute strategies for recovering, disposing of, or re-routing uncleared and abandoned cargo. Determine and coordinate appropriate measures based on local regulations and company policies.
• Regulatory Compliance: Maintain up-to-date knowledge of international maritime laws, import/export regulations, and port-specific customs procedures. Ensure all cargo handling activities are fully compliant to minimize legal exposure for the carrier and its clients.
• Stakeholder Communication: Serve as the primary point of contact for clients, port authorities, customs officials, and other stakeholders regarding uncleared and abandoned cargo. Communicate status updates, resolution timelines, and recovery options with clarity and professionalism.
• Financial Impact Mitigation: Analyze potential costs, risks, and liabilities associated with uncleared and abandoned cargo. Negotiate with service providers, clients, and insurers to minimize losses and maximize recovery of value. Maintain financial records, documentation and communication for internal reviews.
• Process Improvement: Identify root causes of cargo abandonment or clearance delays. Work with cross-functional teams to develop and implement process improvements, training programs, and technological solutions to reduce recurrence.
• Customer Service: Manage sensitive customer interactions related to unclear and abandoned cargo, resolve concerns and maintain positive relationships. Offer guidance regarding cargo release, alternative solutions, or claims processes.
• Legal Liaison: Collaborate with marine attorneys on disputed cases and costs recovery, representing the carrier's interests in negotiations, settlements, or litigation as required.

Qualifications

Skills / Experience:

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

• Customer Service Focus: Strives to deliver the best customer service experience and results to internal and external customer.
• Time management: Shows your skills in developing timelines and completing assigned tasks and files.
• Decision Making: Ability to evaluate situations and find the most effective and costs saving decision.
• Ability to multi-task: Ability to proceed and accomplish tasks while monitoring phones calls from customers, vendors and emails as well.
• Communication: Strong written and verbal communication skills.
• Demonstrate your ability to work with clients, vendors and coworkers.
• Organizational Skills: Ability to manage the workload, to prioritize, and to manage their time effectively, approaching problems logically and with demonstrated good judgment.
• Follow-through: Demonstrates a strong sense of urgency and promptness as well as consistency in following up in unresolved client issues to ensure completion.
• Strong leadership and pro-active approach to make prompt decisions.
• Attention to detail while working quickly and under pressure: Ability to maintain both the quality and the productivity standards, ensuring accuracy, correctness and speed are maintained, when deadlines are tight, and the pressure is on.
• Intermediate proficiency in Excel and Microsoft Office
• 2-3 years of experience and knowledge of Transportation industry, warehousing and cargo logistics.
• University degree in a related field.
• Bilingual in French and English.

Additional Information

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we're a team—it's that simple

Just to name a few of our perks:

• Flexible health and dental benefits coverage (for all permanent full-time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility Montreal and Toronto offices.
• Health & Wellness Program.

MSC Canada's Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

• Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

Hurry, and apply now

MSC Canada is an equal opportunity employer, and we welcome and encourage applications from all interested parties. Accommodations are available, upon request, for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada however, only those candidates selected for an interview will be contacted.

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