Parentline Team Leader

Working at Parentline is fast-paced, dynamic, and deeply meaningful. It requires adaptability, strong communication skills, and a commitment to supporting families in a virtual support environment. While there are challenges, knowing you've made a difference in the safety and wellbeing of families is truly rewarding.

Kids do better when their parents feel supported. Parentline is here to support parents from 6am -12 midnight, 7 days a week. Parentline offers free confidential phone and WebChat counselling and support for parents and carers of children in Queensland and the Northern Territory.

Kids Helpline, Parentline, child protection, domestic and family violence support, mental health support, suicide prevention and employment are all services powered by yourtown.

Realise your potential at yourtown.

your opportunity

Based at Milton and working with the Virtual Services team, this role has responsibility for providing values-based leadership, line management and practice guidance to a team of Parentline Practitioners with a focus on achieving excellence in client support and outcomes in line with yourtown mission, vision, and values.

Your role will include:

• Lead, coach and inspire an engaged and high performing team to achieve quality outcomes for service users

• Role model and uphold yourtown values and behaviours

• Nurture a healthy culture that contributes to a safe, cohesive and rewarding workplace

• Foster continual team development and growth

• Ensure direct reports meet or exceed set objectives, performance KPI targets and professional practice competencies

• Collaborate with practitioners, shift supervisors, practice supervisors and the client, to achieve positive outcomes, client self-efficacy, wellbeing and safety

• Support practitioners through non-urgent debriefing, case reviews, client safety discussions, case load review and regular meetings

what we are looking for

We're looking for people who authentically live our values. People who show up every day for parents and carers, and for each other. People passionate about growing and developing their own skills, as well as supporting others, to make a real difference for children, young people and families.

You will bring:

• passion, commitment and belief in children, young people and families

• tertiary qualifications in psychology, social work, counselling or equivalent and a minimum of 5 years practice experience

• ability to work flexible hours between 7am – 8pm Mon – Fri to align with and support team members

• demonstrated leadership abilities to lead, manage, support and coach an effective team to achieve performance and organisational objectives and KPI's

• demonstrated ability to apply organisational values and behaviours in a leadership role

• demonstrated clinical knowledge and experience in the application of effective counselling models, processes, theories and techniques and the ability to apply this to client management processes with due regard for ethical and legal responsibilities

• knowledge and understanding of relevant ethical standards, legislation and mandatory reporting requirements at a state and national level

• high level communication skills with the ability to build positive relationships to achieve successful outcomes

• high level computer literacy and demonstrated knowledge in delivering digital mental health interventions

• demonstrated capacity to work effectively and collaboratively as a member of a multidisciplinary team

• ability to demonstrate a strong awareness of the impact of working in a complex and demanding role and utilise effective strategies to support practitioner and own wellbeing

your benefits

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

• salary sacrifice options to increase your take home pay

• regular line supervision and support plus internal practice supervision

• ability to negotiate flexible work hours and work arrangements

• opportunities for internal and external professional development

• free access to LinkedIn Learning including over 16,000 learning modules

• a genuine focus on employee health and wellbeing

• yourWellness program includes free access to Calm & Centr Apps

• access to free and confidential counselling sessions for you and members of your immediate family

• access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations

• an environment that genuinely values diversity and cultural capability and is an equal opportunity employer

how to apply

If you believe in the power of young people and in yourself, join team yourtown and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia.

To apply, and for a full Position Description please visit:

Contact: Marnie Elliot, Talent Partner on

Role closes: 3 December 2025

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

At yourtown, everybody belongs. We welcome, celebrate, and support a diverse and inclusive workforce that represents the communities in which we work.