Social Worker and Community Health Navigator Supervisor

Social Worker and Community Health Navigator Supervisor

Status: Regular Full-Time (1 FTE)

Reporting to: Primary Care Manager (PCM), Behavioural Health

Date Available: Negotiable

Hours of Work: 7.75 hours per day, 38.75 hours per week

Exempt/Non-Exempt: Exempt

Program: Clinical Programs

Classification: Supervisor

Salary Range: $85,000 to $110,000 per annum

Closing date: November 23, 2025

About Us

Mosaic Primary Care Network (PCN) provides a wide range of primary health care services in the northeast and southeast Calgary communities in partnership with a group of family doctors. Our talented interdisciplinary health care teams work together to provide services that best support patient needs.

We want YOU to bring your expertise to our growing team as we continue to develop solutions to meet the needs of our local community. If you gave initiative, are resourceful, engage easily in teamwork, and most importantly, want to make a difference in healthcare, we want to hear from you

Position Summary

The Social Work (SW) & Community Health Navigator (CHN) Supervisor works in direct collaboration and partnership with the Primary Care Manager (PCM) of Behavioural Health to support a high-functioning primary care team and the delivery of Social Work and CHN services. The Supervisor is responsible for the practice leadership, performance management, coaching, development and frontline clinical support to the SW and CHN teams. This role also provides supportive leadership to co-location and community/zone SW and CHN programming.

The Supervisor participates in development, monitoring, evaluation, and continuously improve the delivery of programs & services within their program area and provide integral work to advancing quality improvement projects, initiatives and data driven decision making.

Key Responsibilities

People Management

• Provides day-to-day supervision to team members including practice guidance, clinical support, scheduling, and timecard approvals.
• Facilitates and leads regular team meetings, 1:1s, and other meetings/committees under their assignment.
• Supports practice excellence, professional growth and development through mentorship and coaching.
• Supervises team members in adherence to the Collective Bargaining Agreement (CBA) and HR processes.
• Responsible for the recruitment, onboarding/offboarding, orientation and training of new hires and practicum students.
• Responsible for conducting probationary and annual performance reviews.
• Provides support, coaching and performance management to direct reports to ensure performance standards and accountabilities are understood and met.
• Conducts regular audits to ensure level of continued competency to provide active feedback and appropriate training to staff.
• Provides "super user" leadership and coaching to the team to support competency with MPCN systems.
• Creates opportunities for recognition and visibility of team members success and contributions.
• Works in close partnership with the PCM to support early identification and resolution of program level or personnel concerns.

Internal and External Relationship Management

• Provides visibility and clinical representation of their teams at an organizational level, supporting the multidisciplinary teams with program related questions and supporting opportunities collaborative care.
• Works in direct partnership with the PCM with clinical project work, team and professional development, and quality improvement initiatives.
• Maintains relationships with Senior MOAs and/or MOA Supervisor to identify and support opportunities to improve communication and efficiencies with the PHP programs & services.
• Liaise with member physicians and external community stakeholders to develop relationships, address concerns, and support the success of the teams.
• Fosters relationships with internal and external stakeholders where required.

Training, Education and Orientation

• Coordinates and supports ongoing professional development and learning opportunities.
• Works in collaboration with the PCM to identify and coordinate shared learning opportunities for the team.
• Develops and facilitates training and/or information sessions and practice support materials as required, based on identified operational and educational needs.

Policies, Procedures, and Control

• Works in collaboration with the PCM to ensure that the appropriate controls, systems and procedures are developed and maintained to ensure accuracy, integrity and privacy of clinic and patient information.
• Supports the ongoing alignment of MPCN services and professional development to the practice and competency requirements of the program's discipline specific regulatory bodies.
• Maintains privacy and confidentiality by understanding the Health Information Act (HIA) and the Privacy Information and Protection Act (PIPA) and their applications to the programs/services.

Change Leadership and Quality Improvement

• Participates in the regular review and monitoring of key performance indicators and works with the team and PCM to identify and address barriers to accurate and timely data entry and documentation.
• Collaborates with the PCM in utilizing change management principles to successfully implement and champion organizational and program level initiatives.
• Supports the PCM in maintaining a culture of continuous quality improvement and to champion initiatives which improve patient and provider care experiences and operational efficiency.
• Maintains a front-line service focus to ensure early identification of emerging trends, practice challenges and opportunities.
• Maintains ongoing awareness of the local and system context impacting mpcn programs and services.

Program Planning and Operations

• Maintains clinical competency and expertise through direct support of the teams to address emergent/urgent patient issues, pilot and/or refine process or practice changes, and support the resolution of patient and provider level concerns in consultation with the PCM
• Provides day-to-day leadership including scheduling, communications coordination.
• Supports the PCM in planning and development activities, clinical projects, and areas of inter-professional collaborative practice.

Qualifications & Requirements

Education & Licenses

• Bachelor's Degree in Social Work is required.
• Master's Degree in Social work preferred.
• Active registration and in good standing with the Alberta College of Social Workers (ACSW)

Experience

• Minimum of 5 years of experience in a healthcare-based or related non-profit community setting.
• Prior supervisory experience is an asset.
• Experience working with diverse and vulnerable populations an asset.
• Primary Care and PCN experience in an asset.

Knowledge, Skills and Abilities

• Excellent interpersonal and verbal communication skills; ability to effectively interact with diverse professional and patient stakeholders and navigate challenging or delicate conversations with tact and diplomacy.
• Strong critical thinking and problem-solving abilities; able to work well under pressure.
• Comprehensive understanding of the primary health care and healthcare system in Alberta; knowledge of primary care service delivery and primary care networks an asset.
• Able to thrive in a dynamic and integrated team environment through strong relationship building skills, group problem solving abilities, and shared information and responsibility.
• Strong written communication skills, including the ability to develop content for both professional and patient/service user audiences.
• Good facilitation and presentation skills; foundational knowledge of adult learning principles.
• Knowledge of, and experience with resources related to basic needs, chronic disease, and social benefits programs at the community, provincial, and federal level.
• Demonstrated understanding of intercultural practice and experience working with diverse populations and commitment to diversity and inclusion.
• Strong understanding of social determinants of health and demonstrated experience with addressing barriers to wellbeing in diverse and vulnerable populations.
• Demonstrated excellence in interpersonal, verbal, and supportive communication skills.
• Strong time management skills and flexible working style; ability to adapt and thrive in an evolving health care environment.
• Computer literacy including, Microsoft Office suite, Outlook calendar/email management, and Electronic Medical Records (EMRs)

Competencies

The Core Competencies listed below are identified by Mosaic leadership and should be demonstrated by all employees across the organization:

Practice Communication Excellence (Communication)

• Plan and deliver oral and written communications respectfully and tactfully to make an impact and persuade an intended audience.

Build Community-Feeling (Teamwork)

• Able to share due credit with coworkers, display enthusiasm, and team spirit and promote a friendly group working environment.

Advocate for Patient/Client (Patient/Client-Centricity)

• Able to demonstrate a high level of patient/client service delivery in a respectful and caring manner.

Understand Values of Change (Adaptability)

• Openness to different and new ways of doing things; willingness to modify one's preferred way of doing things with a positive attitude.

Embrace Culture and Diversity (Cultural Competency)

• Developing positive attitudes towards diverse populations; gaining knowledge of different life practices and world views

Act with Professionalism (Personal Effectiveness)

• Takes personal responsibility for the quality and timeless or work and achieves results with little oversight.

In addition to the Core Competencies, the Leadership Competencies listed below are identified by Mosaic leadership and should be demonstrated by all management across the organization:

Engage and Strengthen Others (People Management)

• Manages people development, their work activities and their performance with the goal of optimizing efficient use of talent.

Envision and Prepare for the Future (Business Acumen)

• Demonstrates business foresight along with the ability to integrate diverse perspectives, exercising judgement around opportunities that represent the most potential.

Focus on Outcomes (Decision Making)

• Able to take action in solving problems while exhibiting judgement and a realistic understanding of issues, taking into account facts, goals, constraints and risks.

Promote Emotional Wellbeing (Emotional and Social Intelligence)

• Capacity to recognize our own feelings and those of others, and to manage emotions effectively in ourselves and our relationships.

Act with Integrity (Accountability)

• Clearly defines mutual expectations of self and others and takes appropriate actions to ensure obligations are met; revised standards in response to change.

Nurture and Practice Innovation (Innovation and Initiative)

• Exhibits resourcefulness, independent actions, and professional judgement that are position appropriate; goes beyond "thinking outside the box", with a willingness to take risks and try out different solutions.

Working Conditions

• Occasional evening and weekend hours may be required, including the possibility of rotating on-call support
• Ability to travel on public transportation or valid drivers license with access to own car in good repair is required
• Hybrid working environment: Remote, clinic-based, and administrative/office

Why Mosaic PCN

We provide competitive benefits package for eligible employees including: comprehensive health and dental coverage, Health Care Spending Account (HCSA) / Taxable Spending Account (TSA), a group RRSP matching program, professional development opportunities, generous vacation and other paid time off, and more

Conditions of Employment

Successful applicants must provide proof of qualifications and a current police information check (PIC) at the applicant's expense. The results of the PIC may alter or revoke any offer made by Mosaic PCN.

We would like to thank all applicants for their interest and resumes. Please note, only those candidates chosen to proceed through the selection process will be contacted.

No phone calls please.