Guest Services Representative

7 days ago

Calgary AB TG A, Canada Cowboys Casino Full time $45,000 - $55,000 per year

About Cowboys Casino

Cowboys Casino was established in 2011 and is owned by the Calgary Stampede. Located in the heart of downtown Calgary, Cowboys Casino is home to over 280 employees in 7 different departments. The facility is open to the public 9:30AM – 5AM daily, has 3 restaurants, a dancehall, 32 table games, a 24-hour Poker room, over 370 slot machines and a sport viewing lounge. Operating 364 days a year Cowboys Casino is a staple in the city of Calgary and a premier entertainment destination.

The Position

We currently have 1 open positions for a Guest Services Representative to join our tightly knit Guest Services team. If you love to meet new people and help others have a great time, we encourage you to apply.

Here's what your day-to-day will look like

  • It's all about our guests. You'll challenge yourself to create an extraordinary escape for your guest, consistently exceeding their expectations.
  • Our Guest Services team works closely with our senior-aged guests. You will build a rapport, listen to their stories, and make all types feel welcome.
  • You will assist with setting up, running, and cleaning up after our Elite 55 luncheons, Bus Tours, and other events.
  • You will run the Guest Services desk— sometimes on your own— handling lottery ticket purchases, coat check, and fielding all types of questions from our guests.
  • The bulk of your shifts will be evenings and weekends, with some day shifts for our events.

Here's what we'd like to see from you

  • You are a quick learner who easily adapts to change. No two shifts are the same, and you can figure out what each one requires.
  • Some cash handling experience.
  • You're comfortable with technology and working on computers.
  • You're responsible and work well on your own.
  • Excellent communication skills and phone etiquette.
  • A positive attitude and a great smile.

What you'll get out of the job

  • Competitive hourly wage
  • Full-time benefits, including health, dental, and vision coverage, are available to full-time employees after 3 months
  • Career advancement opportunities – Many of our Guest Services Representatives have moved on to other roles in the organization
  • Staff perks including food discounts, free parking, transit subsidies, and monthly team meals
  • Free on-site parking— pretty sweet in this part of the city
  • The chance to work with an amazing team in one of Calgary's most exciting entertainment venues

Job Types: Part-time, Permanent

Benefits:

  • Commuter benefits
  • Company events
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Experience:

  • Cash handling: 1 year (preferred)

Work Location: In person

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