Current jobs related to Customer Service Representative - Winnipeg, Manitoba - Manitoba Blue Cross

  • Customer Service Representative

    5 days ago

    Winnipeg, Manitoba, Canada Mondetta Canada, Inc. Full time $30,000 - $40,000 per year

    Customer Service Representative (eCommerce)Posted: December 1, 2025Location: Winnipeg, MBDo you have a love for fashion and technology? Are you looking to build experience for a future in marketing, online-sales, business, or fashion design? If you share our passion for superior customer service and drive to make each customer experience rewarding, join us...

  • Customer Service Representative

    2 weeks ago

    Winnipeg, Manitoba, Canada The Jim Pattison Auto Group Full time $45,000 - $60,000 per year

    If you thrive in a fast-paced environment where every day brings new challenges, we want you to be part of our dynamic team at Jim Pattison Collision and Glass as a Customer Service RepresentativeWhy join us…Competitive wages.Unlimited opportunities for career advancement and skill development.Modern facilities and resources.Comprehensive training...

  • Customer Service Representative

    1 week ago

    Winnipeg, Manitoba, Canada FLOFORM Countertops Full time $40,000 - $60,000 per year

    DescriptionRequired immediately, our Local Winnipeg Branch is seeking an In-house Full-Time Customer Service Representative to join the teamFLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 16 branches and 5 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and...

  • Customer Service Representative

    1 day ago

    Winnipeg, Manitoba, Canada David's Bridal Full time

    BEST. JOB. EVER Minimal weekday hours required (join for weekends only) Generous Team Member discount $500 bonus for every referral hired with NO LIMIT* Competitive hourly pay rates & team bonus *Additional terms and conditions apply.  At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that...

  • Customer Service Representative

    5 days ago

    Winnipeg, Manitoba, Canada Pted Full time $35,000 - $55,000 per year

    CUSTOMER SERVICE REPRESENTATIVE-YWG Dedicated to exceptional customer service and enjoy the busy airport experience? Join team and our commitment to excellence.At A.S.P. Incorporated, we're more than just great service; we're about enhancing the passenger experience. With over 20 years of excellence in Canada, we're proud to extend our services to the...

  • Customer Service Representative

    1 week ago

    Winnipeg, Manitoba, Canada BMO Full time $34,750 - $44,900

    Application Deadline:11/30/2025Address:751 Sterling Lyon Parkway Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and...

  • Customer Service Representative

    1 week ago

    Winnipeg, Manitoba, Canada BMO Full time $34,750 - $44,900

    Application Deadline:10/26/2025Address:2785 Pembina Highway Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through...

  • Customer Service Representative

    6 days ago

    Winnipeg, Manitoba, Canada BMO Full time $34,750 - $44,900

    Application Deadline:11/23/2025Address:1565 Regent Avenue Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through...

  • Senior Customer Service Representative

    21 hours ago

    Winnipeg, Manitoba, Canada Canada Life Full time $40,300 - $67,000 per year

    Permanent Full TimeWe are looking for a Bilingual (English and French), experienced Life and Health Insurance Senior Customer Service Representative to provide best-in-class service to our customers. In this role, you will be responsible for answering customer inquiries via telephone and email and managing a variety of tasks such as reviewing current...

  • Remote Customer Service Representative

    17 hours ago

    Winnipeg, Manitoba, Canada OneMCI Full time $35,000 - $55,000 per year

    POSITION OVERVIEWREMOTE CUSTOMER SERVICE REPRESENTATIVELooking for opportunities to work for a rapidly growing company? We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and...

Customer Service Representative

2 weeks ago

Winnipeg, Manitoba, Canada Manitoba Blue Cross Full time $45,000 - $65,000 per year

About Manitoba Blue Cross

We're a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community impact and broadening our health care knowledge.

Why work for us?

Manitoba Blue Cross, is a Manitoba Top Employer. We are empowered to give back to the community, and we know that caring needs to start in our workplace with our own Manitoba Blue Cross team. We actively foster a culture that focuses on your satisfaction, development, diversity, and growth.

Culture of Caring

We strive to succeed at reaching our organizational goals, but we always make time to celebrate our successes. Having fun as a group and rewarding our employees for their accomplishments is an essential part of our workplace culture.

We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace. We offer a work environment that promotes a healthy work-life balance and support to advance your career that includes:

  • Competitive starting salary.
  • A comprehensive health benefit package.
  • Fully equipped on-site fitness center.
  • Casual dress code to promote diversity and inclusivity.
  • Personal and professional development.

Are you a driven, dedicated, and enthusiastic individual who wants to work in a friendly and rewarding environment?  If so, we are looking for someone like you The following position is open to anyone residing in Winnipeg and surrounding areas with valid work authorization.

POSITION SUMMARY

The Customer Service Representative responds to diverse and complex inquiries from customers primarily in person, but also by telephone. The incumbent requires extensive knowledge of all of the company's products and administrative practices relating to company procedures.  Superior customer service skills are required.

DUTIES AND RESPONSIBILITIES

  • Responds to a variety of customer inquiries ranging from:
    • Enrollment and billing procedures
    • Claims procedures and claims payments
    • Coverage information
    • Plan specific inquiries related to Ambulance/Hospital, Extended Health ,  Prescription Drug, Travel ,  Dental, Health Spending Account, Wellness Spending Account and Vision Care
  • Confirms coverage, explains benefits and checks for processed claims for dental offices, hospitals, pharmacies, and various other health providers.
  • Assists with claim submission process.
  • Accurately completes an inquiry ticket for each call received and accurately completes forms and memos.
  • Arranges Bonds of Indemnity for lost or stolen cheques, distributes explanation(s) of benefits, processes or forwards requests for address changes and identification cards for members to the appropriate department.
  • Promotes and sells Travel Health products.
  • Assists members with registration and navigation of the online portal.
  • Accepts and forwards customer suggestions and complaints about all aspects of Blue Cross, including billing and enrollment, claims, products and/or benefits.
  • Forwards possible leads for group health business to the Sales department.
  • Forwards possible leads for individual health business to the Individual Products team.
  • Remains current and knowledgeable about benefits which are provided by the Provincial Health Care Plan, particularly in respect to prescription drugs, travel health and vision care.
  • Prepares for and deals effectively with customers who contact our office following radio programs, newspaper articles, mass mailings, etc.
  • Assists with replying to customer emails if required.
  • Assists in directing customers to the appropriate source (i.e.: Government Agency) when the information does not pertain to Blue Cross.
  • Assists Travel Agents and General Agents in selling, extending and refunding Travel Health, Trip/Holiday Cancellation and the Tour Package Plan as well as explaining coverage information and claims procedures.
  • Maintains an awareness of changes to employer group plans in order to respond to customer inquiries.
  • Performs other duties as assigned.

SKILLS & QUALIFICATIONS

  • Dedicated to the principles of exceptional service; committed to responding to, anticipating and addressing customer needs, for both internal and external customers.
  • University degree or Community College diploma in Business Administration or equivalent combination of education and related experience.
  • Exceptional interpersonal and communication skills (verbal and written).
  • Effective listening skills.
  • Excellent organizational skills with the ability to work quickly and accurately under pressure of time restraints.
  • Flexibility, patience and resourcefulness.
  • Ability to handle pressure.
  • Good computer skills including Word, Excel and e-mail software.
  • Takes initiative and has ability to work independently as well as in a team setting.
  • Excellent problem solving and analytical ability.
  • Several years' experience dealing with the public.
  • 2 - 5 years previous work experience in the insurance/customer service industry would be an asset.
  • A second language would be an asset.

Ready to Apply? We are excited to meet you

If you would like to join our team, you are invited to apply by submitting your resume and cover letter by clicking the "Apply" button below by October 21, 2025.

To learn more visit:

We appreciate the interest expressed by all applicants and acknowledge the effort put into the application process, however only those selected for an interview will be contacted.

Manitoba Blue Cross is committed to the principles of diversity, equity & inclusion and to promoting opportunities in hiring for everyone. We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace.

We encourage all qualified candidates to apply.  If you require an accommodation during the hiring process, please let us know.