Resolution Services Program Support

Job Information
Job Title: Resolution Services Program Support 
Job Requisition ID: 75961
Ministry: Justice
Location: Edmonton, Calgary, Red Deer or Grande Prairie
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: October 24, 2025
Classification: Administrative Support 5 (015ASA)
Salary: ​$2,128.30 to $2,692.98 bi-weekly ($55, $70,286 per year).

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please

The Court and Justice Services (CJS) Division provides a wide range of resolution and court services for people involved in legal disputes. In collaboration with the courts of Alberta, Court and Justice Services provides various programs and services including educating and helping Albertans finding solutions for legal issues, navigating the court system, offering programs at no cost or a nominal charge, and administrative support to all courts in Alberta. To learn more about Court and Justice Services please follow the link at

Are you looking for an exciting opportunity in Alberta Justice? Do you have strong administrative skills and a passion for helping others in need? If so, we want you to join our team

As a Resolution Services Program Support, you will assist with the daily operations of the Resolution Services programs while serving as a frontline representative of Alberta Justice. Your willingness to learn and adapt to change will be key to your success in this role

In this role, you will support complex procedures, practices, and initiatives within the operations of the Business and Resolution Services branch. Your duties in this role include, but is not limited to:

• Scheduling Resolution Services matters and program services in coordination with service users, staff, and external service providers, and in consideration of available infrastructure and resources.
• Organizing and providing staff and external service providers with case information, procedural/program information, and updates relevant to their service delivery role(s).
• Assisting the public and service providers in the completion of forms and providing information regarding court and program procedures.
• Maintaining relationships with partners which include, court personnel, lawyers, mediators, program officers, and appropriate agencies as well as other staff to provide support and source assistance as needed.
• Recording and tracking case file information, including outcome data, in an organized and accessible manner to ensure that program information and statistics are easily accessed.
  
  

To be successful in this role, you will bring:

• Strong organizational skills to handle the volume and complexity of the work in a detail-oriented manner.
• Strong communication skills, including oral, written, and active listening.
• The ability to determine multiple options to meet a specific need, considering immediate and "big picture" implications.
• The ability to work collaboratively in a team environment; sharing information, supporting team efforts, and assisting with the workload of others whenever possible.
  
  

Please click on this link to view the job description for this position.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

The successful candidate will possess the following Alberta Public Service competencies:

• Creative Problem Solving: You respectfully challenge the status-quo and embrace a creative and innovative approach to finding solutions which ensure the most effective and efficient method of service delivery.
  
  
• Agility: You have a strong ability to anticipate, assess and readily adapt to changing priorities, while maintaining resilience in times of uncertainty and effectively working in a changing environment.
  
  
• Building Collaborative Environments: You contribute to the conditions that promote information sharing, teamwork, and creative thinking to create outcomes that support the goals of the branch.
  
  
• Developing Networks: You communicate regularly with other team members and demonstrate a strong ability in fostering positive and effective relationships.
  
  
• Drive for Drive for Results: You have an ability to help create an environment that inspires and motivates others to maintain focus on achieving positive results for the branch.

Required: A High School Diploma and three (3) years of related experience.

The following will be considered related experience:

• Experience in office administration.
• Experience working in a legal or court environment.
  
  

Equivalencies will be considered on the basis of: 

• 1 year of directly related education for 1 year of experience, or
• 1 year of directly related experience for 1 year of education.
  
  

All applicants must include a cover letter. Applications without a cover letter will not be considered. In your cover letter, please provide a brief overview (approximately words) of why you would be suitable for this position. Cover letters will be assessed for grammar, spelling, and punctuation as part of the screening process.

Assets
Preference will be given to candidates who have the following:

• A post-secondary education in a related field such as Business Administration, Legal Assistant/Paralegal, or Social Sciences.
• Training in and/or working knowledge of dispute resolution services and processes.
• Experience using Microsoft Office applications, including Word, Excel, Teams, Outlook, and SharePoint.
• Experience using Customer Relationship Management (CRM) software.
• Work experience scheduling appointments in a virtual environment.
• Experience working with highly emotional or escalated clients.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to

Position Information:

• This posting is for one permanent full time position 
• Work Location: Edmonton, Calgary, Red Deer or Grande Prairie – based on the successful candidate's preferred location.
• Hours of Work: 36.25 hours per week, Monday to Friday
  
  

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service -
• Public Service Pension Plan (PSPP) - 
• Management Employees Pension Plan (MEPP) - 
• Alberta Public Service Benefit Information - 
• Professional learning and development - 
• Research Alberta Public Service Careers tool – 
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Instructions for your Resume:

For Employment Experience:

• Please indicate duration of employment (month, year)
• Please specify employment status (i.e., casual, part-time, or full-time)
• Ex: Legal Assistant, Jan June 2009, Part-time (three, 8-hour shifts/week)

For any Post-Secondary Education:

• Please specify your major and length of program.
• Please specify the year you graduated.
• Ex: Bachelor of Legal Studies, 4-year Degree (Graduated 2017)

Candidates are required to apply for a job online. Please visit for more information. Please visit Recruitment Principles, for more information.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service ) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information ).

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Krista Lammie