Claims Business Analyst

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance.  We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture.  As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work. 

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

How does this role contribute to our collective success?

We are seeking a Claims Business Analyst to join our Business Technology Services (BTS) division, focusing on supporting claims operations and our claims value stream in a fast-paced Agile environment. The Claims Business Analyst will play a critical role in gathering and documenting business and functional requirements, working closely with Claims leadership and technical teams to ensure alignment with business objectives. This position will focus on driving operational efficiency, improving Claims cycle times, and identifying opportunities for automation and process improvements. This role will be responsible to the Agile value stream team lead, ensuring alignment with our Agile principles and goals.

What will you do in this role?

• Lead the facilitation, capture, and documentation of business requirements from stakeholders, translating them into clear user stories and acceptance criteria for Agile teams.

• Identify inefficiencies within claims operations through gap analyses, recommend solutions, and work with cross-functional teams to implement improvements that maximize business value.

• Work closely with claims data analysts and business stakeholders to gather insights, refine requirements, and ensure alignment of business needs with technical delivery.

• Partner with Product Owner(s) to manage and refine the product backlog, ensuring that business needs are prioritized and aligned with the overall strategy.

• Ensure traceability of business requirements throughout the project lifecycle, collaborating with QA and SMEs to ensure coverage within test cases and during UAT.

• Facilitate workshops with stakeholders to gather, refine, and prioritize requirements, ensuring clear communication between technical and non-technical teams.

• Support the adoption of new processes and tools by providing change management guidance and creating communication and training materials for stakeholders.

• Provide support during post-production deployment and user acceptance testing (UAT), ensuring a smooth transition and resolving any issues that arise.

You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

About You:

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

• Bachelor's degree in Business, Computer Science, or a related field.

• Minimum of 8 years of Business Analysis experience.

• 5+ years of experience in Commercial/Specialty Insurance, particularly within claims operations.

• 5+ years of experience with Claims Admin systems, preferably Duck Creek or similar platforms.

• Proficiency with Agile methodologies and tools such as JIRA, Azure DevOps, and TFS.

• Experience creating Business Requirements Documents (BRDs), user stories, and process diagrams.

• Proficiency with tools like MS Office Suite (Word, Excel, PowerPoint, Visio) for documentation and reporting.

• Strong communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.

Critical competencies:

• Analytical and detail-oriented with a focus on delivering high-quality outcomes.

• Strong facilitation skills and the ability to lead requirements gathering workshops.

• Ability to work independently and as part of a collaborative team.

• Excellent problem-solving and strategic thinking skills.

What we prefer you to have:

• Experience with Reinsurance claims operations is a plus.

• 1+ years of experience with Structured Query Language (SQL) is beneficial.

• Experience with claims data analysis tools is a plus.

 Critical skills that align to our values:

• Building Relationships: Build and maintain professional networks with internal and external customers.

• Communicating with Impact: Clearly and confidently communicate information to a wide audience.

• Driving Results: Demonstrate drive and initiative to deliver outstanding work and achieve positive outcomes that affects the bottom line.

• Developing Self and Others: Exhibit a growth mind-set, open to new ways of working to achieve ambitious goals. Remain intellectually curious, questioning the status quo, offer ideas, and respect alternative perspectives. Seek to learn and share knowledge.

• Making Disciplined Decisions: Use data and analytics to form plans and actions, exercising sound judgment. Effectively and efficiently make decisions, using sound logic and analysis, which are mutually beneficial for colleagues, clients, and peers.

Role Factors:

In this role, you will typically be required to:

Embrace the hybrid culture offered at AXIS, you need to be in office 3 days per week. Much of the work involves using computers for data entry, analysis, and communication. Comfort with prolonged screen time is necessary. While much of the work may be desk-bound, there might be occasions requiring mobility within the office environment, such as attending meetings or accessing filing systems.

What we offer:

For this position, we currently expect to offer a base salary in the range of 135K – 175K for New York, 130K – 165K for New Jersey and 120K – 160K Alpharetta. Your salary offer will be based on an assessment of a variety of factors including your specific experience and work location.

In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance. On top of this, you will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.  

Where this role is based in the United States of America, this role is Exempt for FLSA purposes.