Service Response Supervisor

2 weeks ago

Edmonton, Alberta, Canada Finning Full time $60,000 - $120,000 per year
Company:Finning CanadaNumber of Openings:1Worker Type:PermanentPosition Overview:Are you a dynamic leader with a passion for safety, quality, and customer service?

As a Service Response Supervisor, you'll be at the heart of our operations, spending most of your time in the field. You'll lead by example, ensuring a safe work environment, mentoring a dedicated team, and delivering top-notch service to our valued customers. Your role will be pivotal in maintaining our commitment to excellence, driving productivity, and fostering a culture of continuous improvement.

Join us and make a tangible impact every dayJob Description:

  • Lead and champion a healthy and safe work environment by ensuring all safety standards and procedures are followed.

  • Conduct daily and scheduled review meetings (pre-job, mid-job, post-job).

  • Ensure compliance through proper truck inspections and documentation.

  • Conduct pre-job meetings to review scope of work and identify safety opportunities.

  • Perform post-job review meetings and final inspections.

  • Conduct in-person inspections to ensure JHA controls are used and updated.

  • Lead and participate in regular safety meetings.

  • Recruit, mentor, and develop staff, providing regular performance feedback.

  • Spend 70% – 80% of your time in the field to ensure work scope is followed and address technical issues promptly.

  • Manage the repair process, including tooling, warranty, and inspection findings.

  • Oversee technician productivity, allocate resources, and manage job progress.

  • Conduct mid-job reviews and communicate job changes to technicians.

Qualifications:

  • 2+ years experience in leading teams.

  • Journeyperson in a relevant trade is an asset.

  • Experience managing in a unionized environment is an asset.

  • Strong understanding of safety standards and Human Organization Performance safety model.

  • Financial acumen and strong business understanding.

  • Understanding of the National Safety Code and contamination control.

  • Strong understanding of the Caterpillar product line and processes.

Note:

  • This position is based out of our Edmonton Power Systems location.

  • Permanent, full-time role.

  • Monday – Friday, 5 x 2 schedule.

  • Flexible option plan benefits with varying levels of coverage from day one.

  • Matching pension contributions to help you save for the future.

  • Employee Share Purchase program with matching contributions.

  • RRSP and TFSA options through Sunlife.

  • Paid vacation with an increasing allowance based on years of service.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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