Medical Office Assistant

Job Description

About the Role

At Mid-Main Community Health Centre, we believe the Medical Office Assistants are the glue that holds our interprofessional primary care team together. They play an essential role in ensuring the smooth operation of the clinic by providing exceptional support to both patients and healthcare professionals.

We are seeking a dedicated and organized Medical Office Assistant to join our healthcare team in a long-term casual role. The ideal candidate is available to work weekly on Fridays to cover a full day shift on an ongoing basis. This position provides steady minimum of 7 hours per week with opportunities to pick-up additional shifts to cover vacations or medical leaves. This position is perfect for someone with a flexible schedule who is looking to supplement their current work hours.

About Mid-Main Community Health Centre

We're a non-profit, team-based primary care clinic dedicated to helping clients maintain and improve their health. Our integrated services including a medical clinic, dental care, pharmacy and parent support program, ensure that people get the care they need, all under one roof. At Mid-Main, we believe that healthy people make healthy communities.

The Opportunity

The MOA is a vital member of the interprofessional healthcare team, serving as the first point of contact for clients and ensuring seamless clinic operations.

Key responsibilities:

• Be the welcoming face and voice of Mid-Main—ensuring every client interaction is warm, respectful, and person-centered.
• Support clients in navigating healthcare services, coordinating appointments, referrals, and follow-ups.
• Foster clear communication between clients and providers, ensuring timely follow-ups and seamless coordination.
• Manage and optimize provider schedules to keep the clinic running smoothly.
• Maintain accurate electronic medical records (EMR), scheduling, and documentation with high attention to detail.
• Support chronic disease management tracking by ensuring follow-ups, recalls and preventative screens (e.g., diabetes care, hypertension monitoring, cancer screenings) are completed and documented.
• Process referrals, medical documents, and billing with efficiency and accuracy.
• Participate in/ support clinic safety, infection control and wellness efforts.
• Assist with onboarding new team members and integrate them into clinic workflows.
• Contribute to a culture of continuous learning and improvement by participating in team discussions, bringing forward insights, and supporting quality improvement activities.

What You Bring to the Table:

• Previous experience in healthcare administration, primary care, or community health.
• Strong interpersonal and communication skills—you build relationships effortlessly.
• Tech-savvy—comfortable with EMR systems (particularly OSCAR) and scheduling tools (an asset).
• Ability to work in a fast-paced team environment.
• A problem-solver with the ability to think on your feet and adapt in a dynamic clinic setting.
• High level of organization, attention to detail, and professionalism.
• Passion for equity, diversity, and culturally safe care.

Why Join Mid-Main?

Be part of a forward-thinking, team-based model of care

Make a real impact in people's lives every day

Opportunities for professional development and growth

Work with a supportive, collaborative team in an established non-profit

If you're ready to take your administrative and client service skills to the next level and make a real difference in healthcare, we'd love to hear from you

How to Apply

Please reply to the job posting with your resume and cover letter detailing your interest, experience, and availability for interviews.

Job Types: Permanent, Casual

Pay: $23.00-$26.00 per hour

Expected hours: 8 – 35 per week

Benefits:

• Casual dress
• Company events
• On-site parking
• Store discount

Work Location: In person