ServiceNow Solution Architect

Role and Accountabilities:

We are seeking an accomplished and visionary ServiceNow Solution Architect with a proven track record of over 5 years in designing, leading, and implementing enterprise-level ServiceNow solutions, with a deep specialization in IT Operations Management (ITOM). The ideal candidate will possess a blend of technical mastery, strategic foresight, and exceptional communication skills to serve as the principal technical authority and trusted advisor. This role involves defining architecture strategies, crafting robust solution designs, guiding development teams, and engaging directly with executive stakeholders to align ServiceNow ITOM capabilities with overarching business objectives.

The successful candidate(s) will be responsible for, but not limited to, the following duties:

• Define and evolve the comprehensive ServiceNow platform architecture, with a particular focus on ITOM, ensuring alignment with organizational strategies, industry best practices, and ServiceNow's product roadmap.
• Develop long-term architectural roadmaps for ServiceNow ITOM deployments, considering scalability, performance, security, and maintainability.
• Lead discovery workshops and strategic planning sessions with key business and IT stakeholders to understand requirements, challenges, and opportunities.
• Translate complex business requirements into elegant, scalable, and sustainable ServiceNow ITOM solution designs and technical specifications.
• Serve as the lead architect for major ServiceNow ITOM implementations, overseeing the end-to-end design, development, and deployment lifecycle.
• Provide expert guidance and technical leadership to development and implementation teams, ensuring adherence to architectural standards, coding best practices, and quality assurance.
• Design and oversee complex integrations between ServiceNow ITOM and other enterprise systems (CMDB, monitoring tools, ITSM, HR, ERP, cloud providers etc.).
• Maintain deep, up-to-date knowledge of the ServiceNow platform, particularly the full ITOM suite (Discovery, Service Mapping, Event Management, Health Log Analytics, Cloud Management, Hardware Asset Management, Software Asset Management integrations with ITOM) and related technologies.
• Establish and enforce architectural governance, design patterns, and standards across all ServiceNow ITOM implementations.
• Conduct technical reviews, health checks, and performance optimizations of existing ServiceNow ITOM instances and ongoing projects.
• Evaluate new ServiceNow features, releases, and third-party tools to recommend adoption based on strategic value and architectural fit.
• Act as a trusted technical advisor to senior management, clients, and project teams, articulating complex technical solutions and trade-offs in a clear and concise manner.
• Lead technical discussions, present architectural designs, and provide compelling justifications for proposed solutions to both technical and non-technical audiences.
• Mentor and guide junior architects, technical consultants, and developers.

Qualifications:

Skills and Experience Requirements:

• Bachelor's degree in computer science, Business Administration, or a related field.
• Minimum of 7+ years of progressive experience in technical roles within the ServiceNow ecosystem, with at least 5 years specifically as a Solution Architect or Lead Architect.
• Deep and extensive hands-on architectural experience with ServiceNow ITOM modules, including but not limited to:
• Discovery: Advanced pattern development, credential management, troubleshooting, MID Server architecture, horizontal and top-down discovery strategies.
• Service Mapping: Complex application service definition, troubleshooting, impact analysis.
• Event Management: Event source integration, alert correlation rules, actionable alerts, integrations with monitoring tools.
• Health Log Analytics (formerly Operational Intelligence): Log ingestion, anomaly detection, predictive analytics.
• Cloud Management: Orchestration, resource provisioning, governance for major cloud providers (AWS, Azure, GCP).
• Expert-level proficiency in the ServiceNow platform principles: CMDB architecture (CISM), data model, platform security, integration capabilities (REST API, SOAP, JDBC, Orchestration), workflow engine, scoped applications, and performance tuning.

Preferred:

• ServiceNow Certified System Administrator (CSA) certification is mandatory.
• Multiple ServiceNow Certified Implementation Specialist (CIS) certifications specific to ITOM (e.g., CIS-Discovery, CIS-Service Mapping, CIS-Event Management, CIS-Cloud Management).
• Proven ability to design and implement complex integrations between ServiceNow and various enterprise systems.
• Strong understanding of ITIL v3/v4 framework and how ITOM integrates across ITSM processes (Incident, Problem, Change, Configuration Management).
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong presentation development and Customer Presentation skills
• Successful teamwork experience & demonstrated leadership abilities

Fujitsu Right Now:

There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long-standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in today's FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us.

What we offer:

• The opportunity to architect, design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers
• Unrivalled investment and training in you and your career
• Stimulating environment offering ongoing learning opportunities
• Culture of innovation and inspiration
• Competitive salary and generous benefits
• A very flexible and creative environment for everyone

Fujitsu at a Glance

Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu's success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you

At Fujitsu, one of our corporate principles is "We respect human rights." This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, ethnic or national origin, citizenship, political belief, social condition, family, marital or civil status, genetics, disability, age, veteran status, or conviction of an offence that is unrelated to employment. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners .