Field Services Rep III

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the LifeThe Field Service Representative is responsible for performing on-site installation, upgrades, calibration and configuration, as well as preventive maintenance and repairs as per Medtronic SOP's and manuals.

This role will support our Cardiovascular business.

MAIN JOB DUTIES/RESPONSIBILITIES (may include the following and other duties may be assigned):

•Installs, operates, maintains, repairs and modifies equipment.

•Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.

•Analyzes and evaluates products and related performance.

•Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.

•Installs, upgrades and removes products ensuring coordinative engineering field change.

•Maintains effective customer communications and relations.

•May provide onsite training of customer support personnel.

•Responsible for reporting complaints and Adverse Drug Reactions (ADR)

•Responsible to understand and follow corporate and functional business unit procedures as well as technical guidance documents

•Produce timely and detailed service reports

•Manage company assets including spare parts inventory, test equipment, computers and vehicle

•Works from schematics, engineering drawings and written or verbal instructions

•Maintain timely communications via e-mail and voicemail with customers, sales, support personnel.

•Provide after-hours service/support, where required

CAREER STREAM:
Provides technical support in areas such as production, operations, maintenance, safety, testing, process improvement or product development. Uses schematics, diagrams, written and verbal descriptions or defined plans to perform testing and troubleshooting on electronic or mechanical components, equipment or systems. Gathers, maintains, formats, compiles, and manipulates technical data using established formulae and procedures, and performs detailed mathematical calculations. For higher levels, may suggest and/or make improvements to optimize work processes.

DIFFERENTIATING FACTORS:
Autonomy: Seasoned individual contributor, working under limited supervision, and providing assistance and training to lower level employees. Runs minor projects, including performing tests, interpreting data, developing reports.
Organizational Impact: Performs technical activities requiring considerable judgment and may have ownership of minor projects. Work consists of technical tasks that are typically not routine.
Innovation and Complexity: Technical problems faced are general, and may require some analysis to understand and resolve. Expected to independently propose solutions to problems for supervisor review.
Communication and Influence: Communicates typically with internal contacts. Obtains and provides technical information on matters of moderate importance to the job area.
Leadership and Talent Management: Responsible for providing guidance, coaching and training to other employees within job area.
Required Knowledge and Experience: Requires minimum of 4 years of relevant experience. Requires high school diploma, vocational or technical education or certification.

REQUIRED QUALIFICATIONS
KNOWLEDGE/EDUCATION

• Requires high school diploma, vocational or technical education or certification.
JOB EXPERIENCE

•Requires minimum of 4 years of relevant experience
SKILLS/COMPETENCIES

•Analytical/problem solving skills/experience

•Demonstrated ability to utilize computer and telephone efficiently

•Work independently as well as in a team environment to help perform service activities to meet business needs and the demands of customers

•Strong time management skills and work ethic

•Excellent oral and written communication skills

DESIRED/PREFERRED QUALIFICATIONS
KNOWLEDGE/EDUCATION

• Minimum of 1-year field service experience in maintenance and repair of complex electronic or biomedical equipment

• Minimum of Associate Degree required in Electronics, Biomedical Electronics Technology, or certificate from accredited electronics school or equivalent combination of education and experience.

• Technical degree in electronics or biomedical electronics, computers, or related field
JOB EXPERIENCE

•Medical Device product knowledge.

•Work experience within hospital operating rooms.

•General knowledge of electrical and mechanical concepts.

•Demonstrated ability to utilize computer and telephone efficiently

SKILLS/COMPETENCIES

•Excellent organizational and time management skills.

•Complex Problem solver.

•Self-directed.

•Proficient skills in Microsoft OS, Word/Excel.

•Customer and Quality focus

•Some physical lifting required

PHYSICAL JOB REQUIREMENTS

•Ability to lift up to 50 lbs

•The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.

Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here  
 

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