Intermediate/Senior Technical Writer

Fortinet is looking for an intermediate/senior technical writer with strong writing skills and QA experience to join our Ottawa office (on-site). 

You must possess the ability to document features by reading specifications, talking to subject matter experts, and using the software. You will also be required to test the functionality and usability of the product, and report bugs and issues to the development team. 

Job Responsibilities:

• Work closely with Product Managers, Developers, QA, and Support to understand new features, use cases, and customer scenarios
• Write and publish user guides, reference materials, and use-case scenarios for new product releases 
• Write conceptual and procedural contents 
• Create, maintain, and execute test specifications and test cases
• Identify and track software defects found during testing and writing
• Work closely with developers to ensure defects are correctly identified and fixed

Job Requirements: 

• Ability to convert complex technical information into clean, concise, and coherent end-user documentation in plain English 
• Strong command of standard American English grammar and usage 
• Experience using some or all of the following software: MadCap Flare, Adobe InDesign, Adobe Illustrator, Adobe Photoshop, and version control systems  
• Strong experience in Unix/Linux and Windows operating systems
• Knowledge of TCP/IP networking and cybersecurity is an asset 
• BA or BS degree, preferably in computer science, computer engineering, electrical engineering, MIS, technical writing, or a related field

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company-paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counselling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

All roles are eligible to participate in the Fortinet equity program.  Bonus eligibility is reviewed at the time of hire and annually at the Company's discretion. 

About Our Team: 

Join our Software Development team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet's core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet's high standards of excellence in cybersecurity solutions

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.