Inspector/Investigator

Who We Are

With great respect, we acknowledge that the College of Pharmacists of BC (CPBC) is located on the unceded territories of the hən̓q̓əmin̓əm̓ speaking peoples – xʷməθkʷəy̓əm (Musqueam Nation), sel̓íl̓witulh (Tsleil-Waututh Nation), and the Sḵwx̱wú7mesh-ulh Sníchim speaking peoples - Sḵwx̱wú7mesh Úxwumixw (Squamish Nation) whose historical relationships with the land continue to this day. As a health regulator, our responsibility is to protect the health and safety of individuals accessing pharmacy care by licensing and regulating pharmacists, pharmacy technicians and the pharmacies where they practice in order to ensure they deliver qualified, safe, and ethical care.

About the Role

The College of Pharmacists of British Columbia (CPBC), based in the BC Lower Mainland, is seeking a full-time
Inspector/Investigator
with strong communication and conflict resolution skills for the Inspections and Special Investigations Unit. The ideal candidate will have over five (5) years of investigative experience along with relevant education and experience in areas such as investigation and enforcement skills, law enforcement, conflict resolution, science, business, criminal justice, law, health care or public administration.

As part of the Inspections and Special Investigations Unit within the Conduct, Inquiry and Remediation department, the Inspector/Investigator is responsible for investigation case management including planning and conducting inspections and investigations into complex cases of alleged unsafe or non-compliant pharmacy practices in an impartial and thorough manner.

Essential Duties

• Conducts pharmacy inspections in accordance with the
  Health Professions Act
  and
  Pharmacy Operations and Drug Scheduling Act.
• Designs, manages, and executes advanced investigative strategies for complex cases involving allegations of unsafe and unethical pharmacy practices, in accordance with the
  Health Professions Act
  within established timelines
  .
• Receives, acknowledges, and responds to concerns, complaints and investigation related inquiries (voicemails, emails, and other correspondence) from internal and external parties.
• Liaises and corresponds with internal and external parties to gather information towards disposition/decision of investigation files and to support action and enforcement.
• Collects and releases evidence and follows the chain of custody process to ensure integrity of the evidence and is responsible for robust case management and accurate file management.
• Analyzes evidence, prepares comprehensive documentation and written reports on both investigation files and pharmacy inspections, and develops recommendations for disposition or action to be presented to the Inquiry Committee.
• Follows-up with registrants and other parties for investigation files to ensure compliance and deadlines of requests for information, responses, and remedial actions are met.
• Collaborates with CPBC's legal counsel and/or external legal counsel on discipline cases, including but not limited to, facilitating the drafting of the citation and preparing the file for hearing, identifying and collating evidence, and coordinating availability of witnesses.
• Collaborates with CPBC's legal counsel and/or external legal counsel on investigation matters and seeks legal advice when necessary.
• Deals directly with registrant's legal counsel or assists CPBC's legal counsel or external legal counsel to review and respond to submissions/requests for reconsideration and negotiate agreements.
• Provides updates of investigation file data or deadlines to the department's administrative staff to ensure all the databases are current and accurate within established timelines.
• Writes public notification for complaint files when required under section 39.3 of the
  HPA
  .
• Works with different departments to ensure that investigative tasks are completed within operational timelines.
• Identifies trends and patterns requiring further investigation.
• Identifies and recommends legislation changes to address gaps in legal frameworks, based on investigative findings.
• Collaborates and cultivates relationships with other law enforcement agencies, regulatory bodies, third party payers, and federal and provincial agencies as required.
• Collaborates with the Manager of Inspections and Special Investigations to review and prioritize investigations based on public risk and other established departmental metrics.
• Keeps current and accurate records regarding all administration related to assigned duties, including travel and expense claims, and updating of personal calendar.
• Provides case updates on progress on investigations and performs other duties related to department functions as assigned by the Manager of Inspections and Special Investigations and/or Director of Conduct, Inquiry and Remediation.
• Works with the Manager of Inspections and Special Investigations and team by identifying process improvements to ensure business processes are streamlined and effective for the team.

Qualifications, Skills and Knowledge

• Post-secondary degree, diploma or professional certificate in investigation and enforcement skills, law enforcement, conflict resolution, science, business, criminal justice, law, health care or public administration. At least 5 years of work experience in licensing, legal, or regulator investigations, preferably in a healthcare or similar institutional or workplace setting (or equivalent combination of education and experience).
• Experience in interpreting legislative requirements and analyzing their implications on internal policies and procedures
• Knowledge of the
  Health Professions Act
  and administrative law processes relevant to regulatory functions, including experience with mediation and negotiation is an asset
• Experience conducting investigative interviews, including experience documenting and recording witness statements
• Valid British Columbia driver's license with a clean driving record and a reliable vehicle with $2 million in third party liability insurance.
• Proficiency in database utilization and the ability to analyze large data volumes using tools like Microsoft Excel to identify trends and support investigative conclusions
• Experience in risk and threat management is an asset.
• Pharmacy experience is an asset.
• Knowledge of and commitment to trauma-informed principles and practices, diversity, inclusion, and cultural safety and humility as they apply to health care, investigations, and complaints resolution.
• Knowledge of and experience interpreting and applying legislation.
• Strong report writing, research, evaluative, analytical and witness interviewing skills.
• Strong problem solving and conflict resolution skills.
• Strong written, verbal and interpersonal communication skills.
• Computer proficiency with a variety of relevant software applications, including intermediate to advanced skills in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Ability to work well independently as part of a virtual team, with a strong sense of responsibility and accountability
• Ability to discern fact from fiction and maintain objectivity.
• Ability to manage own emotions and have a high level of situational awareness
• Ability to build and maintain effective working relationships with all stakeholders.
• Ability to exercise good judgement in protecting confidential information.
• Ability to use a common-sense approach and demonstrate sound judgement.
• Ability to maintain tact when dealing with diverse groups of people with different personalities.
• Ability to organize work duties, set priorities and manage a complex caseload.
• Ability to deliver results under pressure.
• Strong detail orientation and drive for accuracy.
• Collaborative spirit with a passion for fostering regulatory excellence
• Commitment to continual learning and adaptability to new technology.

Salary and Benefits

The salary range for this position is $114,712 to $121,084 annually based on a 35-hour work week. The starting salary will be determined based on factors such as the successful candidate's job-related knowledge, skills, experience; salaries of other employees in the same salary range; market conditions and other relevant factors.

CPBC provides a competitive compensation; an attractive paid time off package that gives annual vacation, personal days, and additional days off during the year-end office closure; and extended benefits that include healthcare a defined benefit plan with the Municipal Pension Plan. We have a flexible work environment that includes a hybrid work model with an assigned schedule. We offer opportunities for personal and professional growth; provide flexibility; strive for work-life balance; and provide an excellent and dynamic work environment where innovation, teamwork and creativity are highly valued.

How to Apply

CPBC offers accommodation for applicants with disabilities to take part in the selection process. Please let us know if an accommodation is required when you are contacted about an interview and/or assessment. All information in relation to accommodation is kept confidential.

Please submit a cover letter and resume or direct any enquiries to

by end of day
Friday, October 31, 2025
.
This opportunity will remain posted until filled; however, priority consideration will be given to those who apply by the deadline. References, education and professional credential verifications, and a criminal record check may be required for all final candidates.

*Please note that applications will not be kept on file and only applicants selected for an interview will be contacted.