Implementation & Service Specialist

What's the role?

The role of the Implementation & Service Specialist (ISS) is to manage the execution phase of the solution selling offering (ONTrack, Fleet Management, Health & Safety, Productivity Software, etc.). The role requires close partnership with internal teams of Solutions Consultants, Field Sales, and Operations to effectively deploy the implementation and elevate the customer experience. In this role you will also growing & protecting the customer value and return on investment through continuous activity and selling additional hardware, services and software within a specific geographical territory.

Who is Hilti?

At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.

Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.

What does the role involve?

• Make outside, face-to-face business activities in relation to Tool Service Solutions growing a loyal customer base within a designated geographical area while strengthening the company's position or market share within the territory
• Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow Tool Service Solutions
• Using Time and Territory Management (TTM), zone territory by customer potential and previous sales, create/own daily schedule, and utilize sales productivity tools
• Demonstrate consultative selling; convince customers that they have a need for a product or service
• Demo Hilti products and services in person, face-to-face, with customers
• Train the customer on Hilti Tool Service Solutions at all levels of the company
• Identify the key customer roles and understand their responsibilities and needs; obtain appointments with entry level decision makers at construction/ industrial companies
• Analyze and identify which customers to target, what criteria to use to select customers, and create business plans to identify customer potential and where service, software & hardware gaps exist in a customer's processes
• Collaborate with a variety of departments within Hilti to complete activities and achieve goals (materials management, logistics, credit, marketing, technical services, and customer service)
• Collaborate with field sales team in contract negotiations with customer; assess risk and reach profitable agreements and long-term customer engagement
• During Solution Implementations, define/manage overall project schedule; assign tasks/deadlines to project team as necessary during execution of work
• Represent Hilti in customer's project meetings and follow-up with existing customer platform to sell additional training services, webinars, and collect feedback from our key users.
• Additional duties as assigned

With the initiative "16 hours for a better future", we promote real social commitment: Every employee in North America has two days of paid leave for charitable activities.

What do we offer?

In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.

We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.

What You Need Is

• High School Diploma or GED, required
• Bachelor's Degree or equivalent work experience, preferred
• Minimum two (2) years' experience in Sales, Customer Service, Logistics, Operations, construction management or related technical field, required
• Knowledge of construction methods and practices as they relate to Hilti products, preferred
• Knowledge of lean methodologies and process optimization experience, preferred.
• Understanding of entire project team (PM's, superintendents, safety reps, purchasing, etc.) and how they interact together, preferred
• Demonstrated aptitude of cold-calling skills at customer offices and jobsites required
• Ability to deal with ambiguity; thrive both independently and in a team environment
• Demonstrated ability to develop engaged customer relationships and implement strategic concepts
• Ability to bring an ownership mindset with excellent time and territory management skills
• Must be persuasive, opportunity driven, customer experience focused, and a great collaborator
• Must be able to build prospects and business relationships
• Proficient computer skills including MS Office Suite and smartphones
• Must maintain a professional business appearance in accordance with HNA dress policy at all times

Vehicle/ Driver's License Requirements:

• Company vehicle provided for carrying equipment for product demonstration & implementation purposes
• Must have valid US driver's license and comply with Hilti North America Fleet Safety Policy requirements
• Responsible prudent care and protection of company assets

Who should apply?

We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.