Utility Billing Clerk

2 days ago

Hamilton, Ontario, Canada Vaco by Highspring Full time $40,000 - $70,000 per year

Duties:

  • Update, correct, and input large volumes of billing data, ensuring accuracy and completeness.
  • Review, validate, and perform QA checks on conversion data received from Utility company
  • Support end-to-end billing verification and ensure test results match expected outputs.
  • Perform billing scenario testing to confirm system functionality and regulatory compliance.
  • Work closely with the outsourced contact centre team to confirm accuracy of customer account information and testing outcomes.
  • Communicate with internal stakeholders and the Test Lead regarding test progress, issues, and dependencies.
  • Create or update Standard Operating Procedures (SOPs) related to new processes, billing workflows, and testing activities.
  • Maintain accurate records of testing steps, results, updates, and data corrections.
  • Execute assigned test scripts and work through 10 defined case scenarios directly tied to billing operations and project requirements.
  • Identify, validate, and document issues, defects, and discrepancies encountered during UAT.
  • Log and track issues in the project defect-tracking system with clear notes and evidence.
  • Report findings to the Test Lead and participate in defect review discussions.

Requirements:

1) 2 years of utility billing experience

2) Municipality experience is a strong asset

3) UAT exp is an asset

Location: Downtown Hamilton, 3 days a week in office, may be 5 days a week in office for some of UAT, have to work 2 weekends for UAT in March.

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