Customer Service Specialist II

We are Garland We design, manufacture and supply best-in-class commercial ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.

Our brands lead the industry. Global markets offer abundant potential. Drive out sales growth by anticipating customer needs, identifying challenges and working with our product managers to deliver solutions.

The Customer Service Specialist II supports Garland's product lines' objectives to continue to build itself as a recognized world-class leader in the Food Equipment industry. Our Customer Service Specialists provide optimum sales service to customers utilizing their knowledge, skills and professionalism. This position requires experience and application knowledge of the products represented.

Reporting to the Supervisor, Customer Service II, this position is 100% in the office at our Mississauga, Ontario facility. This is a replacement for headcount.

Major Accountability:

• Responsible for Strategic/National Accounts or large territories.
• Fulfils the financial controls and risk management responsibilities inherent in the position
• High degree of customer satisfaction
• Team meets CS goals

Key Tasks & Responsibilities:

• The Customer Service Specialist will deal with incoming calls from customers and will handle all aspects of an assigned sales territory and/or accounts
• Acting as liaison between customers, production and distribution departments related to a specific customer.
• Enter orders in our information/processing system
• Aware of the status of account sales orders, product lead times, delivery schedules, equipment returns and replacements
• Communicate clearly with customers through a variety of means (via telephone, email, fax and the internet), including inquiries and complaints about products and services. Required to follow up and/or take ownership of the customer's account until a question is answered or an issue is resolved.
• Assists more inexperienced Customer Service Reps

Qualifications

1. Specialized Skills, Knowledge, and Abilities

2. Excellent communication and interpersonal skills

3. Strong problem-solving and analytical skills
4. Ability to resourcefully use the Telephone, Computer, Printer, copy machine, fax machine and Multiple-line switchboard
5. Ability to function with minimum supervision in a fast-paced environment
6. Ability to work with and communicate effectively with all levels of the organization – both internally and externally.
7. Strong teamwork skills. Must be a team player.

8. Ability to deal with frequent change, delay or unexpected events.

9. Education and Experience

10. Associate degree or equivalent experience in Product/Customer Service.

11. 5 to 8 years of experience.

12. Working Conditions

13. Heavy phone and computer use.

14. Normal office environment; must be able to sit for long periods of time
15. Key working relationships with sales representatives and regional managers.

Our Benefits:

We believe that our people our one of our most valuable assets. That's why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

• Healthcare (medical, dental, vision)
• Pension Program
• Employee Assistance Program
• On-the-job training and skills development
• Employee Events and more…

*Garland, a Welbilt brand, has been a leading manufacturer for over 60 years which designing and producing a full line of commercial ovens, ranges, griddles, grills, conveyor ovens & countertop cooking equipment. The products are sold to leading fast food chains as well as independent restaurants in over +100 countries. The facility, based in Mississauga, supports our Garland brand and is a division of Ali Group.

For more information about Garland, visit 

To explore more Career opportunities at Welbilt, visit 

• Welbilt, Inc. is an equal-opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, colour, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers, and promotions will be based on individual skills, knowledge, abilities, and business needs.