Software Support Technician

2 weeks ago

Halifax, Nova Scotia, Canada Experis Full time $60,000 - $80,000 per year

Job Title:
Associate Software Support Technician

Location:
Remote (Canada)- Halifax preferred

Type:
Contract (with potential for permanent hire)

Overview:

We're looking for a tech-savvy support professional to join a collaborative team providing first-line support for hardware and software products. You'll help troubleshoot issues, guide users, and ensure a smooth experience for customers and internal teams.

What You'll Do:

  • Respond to support tickets, emails, and phone calls.
  • Troubleshoot technical issues and escalate when needed.
  • Perform device maintenance and investigate failures.
  • Accurately document support cases.
  • Build strong customer relationships with a professional approach.
  • Manage multiple cases and prioritize effectively.
  • Participate in occasional on-call rotations (approx. 2 weekends/year).
  • Follow company policies and work schedules.

Team Environment:

  • Supportive and collaborative team culture.
  • Extensive onboarding and product training provided.
  • Start with email support, then transition to phone support.
  • Ongoing help available via internal chat and live Zoom support.
  • Focus on learning, teamwork, and problem-solving.

What You'll Bring:

  • 2+ years in technical customer support.
  • Experience with hardware/software troubleshooting.
  • Strong documentation and case management skills.
  • Proficiency in Microsoft Office.
  • Excellent communication and attention to detail.

Nice to Have:

  • Bilingual in English and French.

Additional Info:

  • All equipment provided.
  • No travel required.
  • Full product certification required before live support begins.

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