Customer Relationship Representative

1 week ago

Mississauga, Ontario, Canada World Meats Inc. Full time $45,000 - $65,000 per year

The 
Customer Relationship Representative (CRR)

is responsible for supporting all World Meats Sales Representatives in establishing and maintaining profitable relationships with all customers on behalf of the company, including accountability and responsibility for each customer contact and ensuring that all customer requirements are satisfied.

Core Competencies of Role

  • Strong written and Verbal communication, including follow through (accountable)
  • Strong Self-Starter Conflict Resolution Resourceful
  • Relationship Development Patience Thoroughness

Key Role Responsibilities

  • Communicate effectively with the Customers, Management, Sales Team, and Operations Team to ensure customer order and needs are satisfied.
  • Strong written and Verbal communication, including follow through (accountable)
  • Provide consistent excellent customer service with every interaction
  • Process customer orders in a courteous, efficient, and timely manner – while working in tandem with World Meats in-office team parameters
  • Effectively present and discuss the products and services of the company to customers
  • Always manage telephone calls professionally, efficiently and with solid communication skills
  • Attend to customer(s) questions, complaints, and concerns immediately, and facilitate satisfactory resolution
  • Team player including supporting operations and management as required

And opportunity to grow into:

  • Upselling – during conversations offer add-on products compliment the Customer Proposal
  • Cold Calling – making cold calls to potential customers as required on behalf of World Meats

Administrative

  • Receiving all phone and email orders
  • Responding both efficiently and effectively to all customer inquiries, questions/issues, facilitating satisfactory resolution
  • Follow systems and procedures outlined in company manuals
  • To compile and maintain all required online and hard copy paperwork, records, documents and invoices that are required to create and finalize orders.
  • Review orders and invoices for accuracy.

Skills and Requirements

  • Minimum two years experience in an office setting (sales or customer service)
  • Proficient in Microsoft Office Applications
  • Professional phone manner and presence
  • Excellent initiative, communication and organizational skills
  • Excellent interpersonal skills with a positive and upbeat attitude
  • Ability to identify and meet customer needs and requirements
  • Understanding the customers objectives
  • Must be hardworking, a self-starter and a problem solver
  • Demonstrate effective organizational, time management, and follow up skills
  • Able to perform multiple tasks efficiently
  • Able to engage customers through open dialogue and fact finding
  • Must be proactive and resourceful

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