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Centralized Intake Coordinator
2 weeks ago
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.
A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.
At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today
Job DescriptionThe Centralized Intake Coordinator reviews and triages all referrals to the Mental Health team at Osler, providing timely and appropriate access to care. The position will coordinate referrals to the mental health therapists at all sites and conduct standardized assessments. This role collaborates with referral sources, members of the Mental Health interdisciplinary team to ensure timely consultation by the appropriate service within the program.
Accountabilities:
- Review and triages all referrals to the appropriate mental health therapists for treatment based on the level of care required
- Determine status of referral – discharge, refer to psychiatry regular or urgent, refer to psychiatry and group, refer to group only and provide patient with community resources/supports
- Book the patient into the group through MSM (including virtual groups) at Peel Memorial Centre for Integrated Health and Wellness, Brampton Civic Hospital, Etobicoke General Hospital and Queen Square Family Health Team
- Respond to family physicians calling the SCOPE line; navigate, direct call to appropriate service
- Liaise/consult with referral source as needed to help patients and families navigate through the mental health and addiction services
- Ensure patient needs are met, manage wait list and maintain communication with referral source
- Redirect the patient to community supports/community psychiatry via a faxed letter to the referral source (in situations where there is a request for new psychiatrist or ADHD/ADD assessment and treatment)
- Liaise/consult with colleagues in the various mental health programs as needed; answer enquiries
- Participate in program planning and development; participate in quality improvement and program evaluation initiatives
- Provide guidance and directions to patients and families on how to access in-house programs and available community supports
- Perform other duties and responsibilities as assigned by management
- Experience within the last five years, with minimum two to three years of experience working in a mental health program required
- Must possess broad clinical skills and knowledge to review a patient's mental health diagnosis and symptomology to determine specific consultation requirements and potential for urgent referral or intervention
- Registered Social Worker (BSW) or undergraduate degree in a recognized health care profession required
- Member in good standing of a professional college required
- Previous intake experience preferred
- Excellent communication skills and demonstrated ability to communicate effectively with patients and colleagues
- Experience using a computerized triage system required
- Strong computer skills including Microsoft Office suite
- Experience in working within an interdisciplinary setting
- Ability to function both independently and as a team player
- Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration
- Excellent attendance, punctuality and work record
- Demonstrated computer skills
- May be required to travel and/or work between all Osler sites
DURATION: Approximately six (6) months or until the previous incumbent returns.
Hours: Currently Days, eight (8) hour shifts including weekends and statutory holidays (subject to change in accordance with operational requirements)
Salary:
Minimum: $39.16 per hour
Maximum: $50.79 per hour
Application deadline: October 17, 2025
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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].
While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.
