Retail Shift Supervisor

20 hours ago

Winnipeg, Manitoba, Canada Bass Pro Shops Full time $45,000 - $75,000 per year

Summary:
Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.

Responsibilities:

  • Provide supervision and leadership to the team members of the department, in partnership with the manager
  • Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
  • Foster the growth and development of team members by training various standard operating procedures and processes
  • Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
  • Perform administrative tasks related to their assigned department
  • Provide legendary customer service by identifying and evaluating customers' needs, and making product recommendations based off this analysis
  • Promote company programs to team members and customers
  • Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
  • Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
  • Assist in other areas of the store when business needs dictate

Qualifications:

  • Two or more years of supervisory experience in a sales or service environment is preferred
  • Open availability – this position will be required to work store opening and closing shifts, as well as on weekends
  • High school diploma or equivalent is preferred
  • Note: a valid Possession & Acquisition License (P.A.L, either restricted or non-restricted) is required for the role. Applicants without a valid P.A.L. will not be considered.
  • Ability to evaluate customers' needs and make recommendations based on needs
  • Ability to provide superior customer service and exceed customer's expectations
  • Ability to use good judgment and logic
  • Experience in a related field or outdoor lifestyle
  • Knowledge of Bass Pro Shops & Cabela's specific products is an asset

Bass Pro Shops & Cabela's welcomes applications from people with disabilities.

Accommodations are available upon request during the assessment and selection process.

Benefits

  • Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
  • Fun work environment
  • Competitive wages
  • Excellent benefits
  • Unlimited career advancement opportunities
  • Bass Pro Cares Fund

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