Developmental Support Worker

2 weeks ago

Waterloo, Ontario, Canada Agile HealthCare Full time $52,000 - $60,000 per year

About Us:

We are a compassionate, client-focused organization dedicated to supporting residents with developmental needs. Our mission is to help every resident achieve their developmental goals with dignity, independence, and inclusion.

Position Summary:

The Direct Support Worker (DSW) provides hands-on developmental support and personal care to residents, reporting to the Program Supervisor. The DSW plays a key role in delivering quality services, fostering a safe and respectful environment, and supporting residents' social, educational, and personal growth.

Key Responsibilities:

  • Implement Behaviour Support Plans (BSPs) and assist residents with daily living activities (personal hygiene, nutrition, medication, etc.)
  • Promote independence, inclusion, and self-determination
  • Support communication and self-expression using multiple methods
  • Facilitate social, educational, and community participation
  • Apply behavioural techniques and crisis interventions collaboratively with team and families
  • Accurately document client progress, incidents, and reports
  • Maintain clean, safe, and welcoming residential environments
  • Transport residents safely as per policy

Qualifications:

  • Post-secondary degree in Social Services (e.g., Social Service Worker, Developmental Services Worker, Child and Youth Worker)
  • Minimum 5 years of experience in residential treatment or social services with individuals with developmental disabilities, autism, mental illness, or dual diagnosis
  • Knowledge of MCCSS guidelines and Quality Assurance Management (QAM) standards
  • Current CPR Level C / First Aid certification
  • SMG or UMAB certification (or willing to obtain)
  • Valid G-class driver's license and insurance
  • Acceptable Criminal Background Check / Vulnerable Sector Screening

Skills and Capabilities:

  • Strong interpersonal, observational, and crisis management skills
  • Ability to work collaboratively in interdisciplinary teams and independently with residents
  • Commitment to the organization's vision, mission, and core values
  • Strong written and verbal English communication skills
  • Basic computer proficiency

Work Conditions:

  • Physically and emotionally able to assist residents (lifting up to 50 lbs, kneeling, bending, engaging in physical intervention if necessary)
  • Flexible to work evenings, weekends, and holidays

What We Offer:

  • Competitive hourly rate: $25/hour
  • Opportunity to make a meaningful impact in the lives of residents
  • Supportive and inclusive work environment
  • Professional development and ongoing training

Job Types: Full-time, Part-time, Casual

Pay: $23.00-$25.00 per hour

Work Location: In person

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