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Technical Services Representative

2 weeks ago

Hamilton, Ontario, Canada Compugen Inc Full time $60,000 - $90,000 per year

About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen

Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:
Technical Services Representative
The Technical Services Representative plays a key role to our organization's success. This position is responsible for the deployment, installation, and upgrade of Computer desktops, workstations, printers, peripherals as well as associated operating systems and application software at the desktop level. Included is the troubleshooting and repair of hardware and software failures.

Key Responsibilities:

  • Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the desktop level.
  • Perform hardware warranty and non-warranty repairs of desktops, notebooks.
  • Perform complex moves, adds, changes of computer equipment
  • Perform complex hardware and/or software upgrades to existing equipment
  • Perform network connections for desktops.
  • Outsourcing to client sites as required
  • Responsible to maintain and update major vendor (HP/Compaq, IBM, Lenovo, Lexmark, Toshiba, etc.) certifications
  • Mandatory on call requirement

Skills & Qualifications:

  • Minimum 3 years of related job experience
  • Experience with current Operating Systems such as Windows 7 and Windows 10
  • Proven experience with troubleshooting to determine and resolve problems with laser printers (major manufacturer's brands) required
  • Experience imaging and re-imaging of desktop and laptop computers
  • A+ Certification is an asset
  • MCP is an asset
  • Three or more major vendor hardware certifications (HP/Compaq, IBM, Lenovo, Lexmark, Toshiba, etc.) an asset.
  • Good written and verbal communication skills
  • Proven sense of urgency to complete tasks and assignments with high degree of adaptability
  • Ability to diffuse difficult customer situations and project a positive, confident outlook
  • High level of integrity, honesty
  • Ability to take direction and follow practices and procedures consistently and accurately
  • Good time management skills
  • Must be able to work independently as well as in a team environment
  • A valid driver's license, vehicle and insurance is needed due to travel requirement of the position
  • Must be able to drive for long periods (up to 4 hours) as necessary
  • Must pass Security Clearance check

Working conditions

  • Have access to a reliable vehicle
  • Standard work hours are: Monday to Friday, 9:00am to 5:00pm
  • 30 minute, unpaid lunch break
  • Regular changes in priorities resulting in frequent assignment changes
  • May be required to work overtime, with paid compensation based on the Employment Standards Act of overtime payment for the province they reside in.

Physical requirements

  • Must be able to lift a minimum of 40 lbs

What Compugen Offers You:

  • Exciting, fast-paced challenging work environment
  • A culture where authenticity and diversity are valued
  • Professional development
  • Participation in Women in Technology Network
  • Opportunities to give back to our local communities
  • Collaborative supportive team members
  • Remote work/hybrid work options
  • Work/life flexibility

Equity Statement
At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.