Service Advisor – Small Automotive Business

1 week ago

Mississauga ON LL X, Canada 29fc52e1-2add-4154-8d46-a958b5422c57 Full time US$52,000 - US$73,600 per year

About Us:

We are a small and very busy automotive repair business dedicated to delivering high-quality service with a personal touch. We are looking for a motivated Service Advisor—someone with real hands-on automotive experience—to join our team and help us continue providing exceptional customer care.

Position Overview:

The Service Advisor will serve as the primary point of contact for customers, ensuring a smooth and professional experience from start to finish. If you enjoy a fast-paced environment, have strong communication skills, and are comfortable using technology (especially text messaging) to communicate with customers, this role may be a great fit.

Key Responsibilities:

  • Greet customers promptly and professionally, establishing a positive rapport
  • Listen to customer concerns and accurately document vehicle issues
  • Explain recommended services and repairs clearly, ensuring customer understanding
  • Prepare work orders, estimates, and communicate timelines effectively
  • Coordinate with technicians to prioritize and complete repairs efficiently
  • Order parts and track delivery timelines
  • Coordinate appointments and manage shop scheduling
  • Handle cash transactions accurately and process payments securely
  • Prepare and process invoices
  • Follow up with customers post-service to ensure satisfaction
  • Maintain detailed records of service history and customer interactions
  • Support daily shop operations and assist with additional duties as needed
  • Communicate clearly with customers and technicians in a fast-paced environment
  • Use text messaging effectively as a primary communication method

Preferred Qualifications:

  • In field experience as an automotive service advisor or automotive service technician
  • Proven customer service skills with the ability to communicate technical information clearly
  • Ability to handle cash transactions accurately and responsibly
  • Detail-oriented, organized, and able to multitask under pressure
  • Excellent verbal and written communication skills

Why Join Us:

  • Work with a friendly, close-knit team
  • Opportunities for growth within a small business environment
  • Your technical background is valued and put to great use

How to Apply:

Please submit your resume and a brief description of your relevant experience. We look forward to hearing from you

Job Type: Full-time

Pay: $25.00-$35.00 per hour

Expected hours: 40 per week

Benefits:

  • On-site parking
  • Paid time off

Work Location: In person

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