Configuration Mobility Specialist

About
**About Valet Wireless
Valet Wireless is a 5-year-old entrant into the wireless market. Recognizing the opportunity to create an incredible wireless experience for businesses, our mission is to make wireless hands-off and worry-free. Valet Wireless provides wireless lifecycle services. We take the burden of wireless away from clients so they can focus on what makes a difference in their business.

Cell phones are a company's most important tool for its staff. We provide wireless lifecycle services that reduce administration and costs. We deliver an Amazon-like end-user experience, making it a pleasure to receive a new phone. Our repair capability extends the life of cell phones to maximize our partners' return on investment.

Valet executes wireless contract transitions, taking the burden off our clients to change carriers. Delivering a Telecom Expense Management solution with real-time usage and roaming monitoring, and monthly expense management – we eliminate bill surprises. To ensure that wireless technology doesn't stop, Valet Wireless provides next-day device exchange & repair across Canada.

Valet Wireless is an organization that reassures and supports ongoing training and development opportunities. We comprise a talented, diversified workforce that performs collectively in an ambitious and flexible environment. Our staff members have access to the latest technologies in performing their daily activities. We aspire to be Canada's most significant B2B dealer, supporting 100,000 lines. We are creating a new cellular experience for customers and disrupting the industry.

Position Overview
We seek an exceptional technical service professional to help us grow our business. You deliver customer experiences that help us achieve our revenue goals. Join a team that invests in your future through training, coaching, and career path development. Your voice matters, and we want to hear it. Our team works together to test new ideas before we go all in. If you get things done and are entrepreneurial, curious, and persistent, make a difference with us. Be a part of a high-growth company that is disrupting the cellular space This is NOT your role if you like top-down direction, routine and consistency.

Key Responsibilities**

• Configure new and refurbished smartphones for customers
• Install, test, troubleshoot and diagnose software and hardware related issues
• Meet daily production deadlines as assigned by the Configuration Scheduler
• Communicate with technical support staff to resolve technical issues
• Propose solutions and ideas that simplify partners' cellular environment
• Utilize social media presence to establish leadership in simplifying cellular service delivery and optimize spend
• Collaborate with team to deliver service that 'wow' customers
• Follow ISO procedures outlined in Valet's Quality Management System

Skills & Qualifications

• Post-secondary education in Electronics or a related IT program
• Minimum 1 year Wireless industry experience, which includes but is not limited to refurbishing, setup and imaging experience
• A desire to learn and grow your career
• Fast learner; Proactive self-starter
• Exceptional email communication skills
• Knowledge of cell phones and carrier plans
• Ability to follow instructions with minimal guidance; able to work independently with minimal supervision.
• High attention to detail; proven track record of delivering quality work based on precision workmanship.
• Flexibility to adapt to changing priorities and deadlines.
• Able to lift independently a minimum of 30 lbs.
• Knowledge of carrier activation procedures, specifically Rogers, would be an asset

What Valet Wireless Offers You:

• Exciting, fast-paced challenging work environment
• A culture where authenticity and diversity are valued
• Professional development
• Participation in Women in Technology Network
• Opportunities to give back to our local communities
• Collaborative supportive team members
• Work/life flexibility

*Equity Statement*
At Valet, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table and we are taking deliberate action to make this a reality.