Inside Sales Manager

The ISR Sales Manager leads the Inside Sales Representative (ISR) or Technical Consultant team, driving revenue growth, optimizing sales effectiveness, and strengthening customer relationships in alignment with the Account Executive (AE) team. This role is responsible for guiding, coaching, and supporting individual team members to ensure the overall effectiveness of sales activities, leveraging HP's remote sales capabilities and collaborating closely with AEs.

Key Responsibilities

• Sales Coverage & Strategy: Partner with AE Sales Manager to define sales strategies for the ISR team to achieve targets. Utilize tools (RAD/whitespace analysis) to assess customer opportunities.
• Account Planning: Define the ISR engagement model with the full POD account team to grow Print/PS/Solutions in transactional spaces. Support AE in developing business plans (SAR).
• Pipeline Management: Build, monitor, and orchestrate sales pipelines to meet transactional business goals and exceed targets. Help ISRs proactively drive account prospecting and lead generation. Define and track KPIs for team success.
• Team Collaboration: Drive ISR team support for AE in developing areas of expertise, freeing up AE capacity for strategic activities. Coordinate with customer support teams to ensure seamless customer experience. Engage with channel partners in sales activities.
• Leadership & Coaching: Recruit, onboard, and train ISRs. Motivate sales teams, foster talent development, and sponsor skill-building activities to increase productivity and achievements. Evaluate and guide employee performance to achieve excellence.
• Reporting & Analytics: Generate regular sales reports and presentations for senior leadership and stakeholders. Leverage sales technology, CRM systems, and other tools to streamline operations and enhance productivity.
• Compliance: Ensure the inside sales team adheres to legal and ethical standards in all sales activities, including pricing, contracts, and customer interactions.

Education & Experience Recommended:

• Experience: Typically 10+ years of job-related experience or 8–10 years of management experience in sales.
• Education: Bachelor's degree in Business, Marketing, or a related field is recommended (not explicitly stated, but typical for such roles).
• Proven track record in sales management, preferably in inside sales or telesales environments.
• Experience in leading and developing high-performing sales teams.
• Familiarity with sales planning, pipeline management, and CRM systems.

Knowledge & Skills

• Sales Planning & Strategy: Ability to develop targeted business plans and allocate resources based on market trends and data-driven forecasts.
• Analytical & Critical Thinking: Understand industry drivers and customer base to bridge HP solutions with account-relevant problems and opportunities.
• Organization & Time Management: Prioritize tasks, set goals, and manage time effectively.
• Leadership: Lead effectively in complex environments, influence channel partners, balance competing priorities, and drive team performance.
• Problem Solving: Navigate market complexities and develop practical solutions.
• CRM Proficiency & Tech Attitude: Leverage technology and CRM systems to enhance productivity.
• Collaboration & Communication: Work closely with internal teams, channel partners, and customers to achieve business objectives.
• New Technology and AI: demonstrated curiosity and confidence in adopting emerging tools and technologies—especially AI—to enhance sales performance, customer engagement, and productivity. The ability to quickly learn, adapt, and apply digital solutions in daily workflows, and to use AI insights to drive smarter decisions and more personalized customer interactions.

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world's largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today— we are eager to learn more about you If you know a friend who may be a fit for the job please refer them.

Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.

Compensation and Benefits

The on-target earnings (OTE) range for this role is $145,000 to $197,850 CAD annually with a 60%/40% (salary/incentive) mix. Pay within this range will be based on the review of experience, skills, and internal equity.

As a full time, employee of HP Canada, you will be eligible to participate in the company's group benefit programs, including medical, dental, life insurance, and disability coverage, subject to the terms and conditions of the applicable plans. During your employment term, you will receive 15 paid vacation days per year prorated based on your start date. Detailed information regarding benefits—will be provided upon hire and is subject to the terms and conditions of the applicable plans.

Equal Opportunity Employer:

HP Canada is an equal opportunity employer. We welcome the many dimensions of diversity. Upon request by qualified candidates, accommodation of special needs may be considered during all stages of the selection process within the framework of the HP Accommodation Policy. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail Note: This option is reserved for applicants needing a reasonable accommodation related to a disability. In order to satisfy our contractual obligations with clients, the successful candidate will be required to pass a basic, standard Criminal Records check. You will also be required to sign off on HP's Confidentiality, Non-Solicitation and Conflict of Interest Agreement.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.