Customer Service Representative
9 hours ago
About Us
At SkillBridge Academy, we are dedicated to shaping the next generation of professionals through innovative training programs, personalized development, and a results-driven learning experience. Our mission is to empower individuals with the skills and confidence they need to excel in their chosen careers.
We believe in fostering a collaborative and growth-oriented environment where ideas are valued, achievements are recognized, and potential is limitless
Job Description:
We are seeking a dedicated Customer Service Representative to join our team in Halifax. In this role, you will be the first point of contact for our clients, ensuring a seamless and professional customer experience. You will play a key role in supporting our mission by delivering high-quality service and building strong client relationships.
Responsibilities:
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Respond promptly to customer inquiries via phone, email, and chat.
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Resolve customer issues efficiently and professionally.
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Maintain accurate records of customer interactions and transactions.
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Collaborate with internal teams to ensure timely solutions.
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Provide feedback and insights to improve service processes and customer satisfaction.
Qualifications:
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High school diploma or equivalent; post-secondary education is a plus.
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Proven experience in customer service or related roles.
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Strong communication and interpersonal skills.
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Excellent problem-solving abilities and attention to detail.
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Ability to work independently and as part of a team.
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Proficiency in Microsoft Office Suite and CRM systems.
Benefits:
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Competitive salary: $54,000 – $58,000 per year.
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Opportunities for professional growth and career development.
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Skills development and training programs.
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Supportive and inclusive work environment.
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Full-time position with standard working hours.
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