I.T. Solutions Specialist

Since 1981, Peterbilt Manitoba Ltd. has been proud to sell and support the iconic Peterbilt truck brand. Peterbilt Manitoba Ltd. is a multiple award-winning, full-service dealership offering the complete Peterbilt line of new and used heavy-duty and medium-duty trucks, service, body shop, and parts. The dealerships' goal is to provide the Manitoba region with continued professional and reliable service and with a product that beats the competition in quality, performance, durability, original rugged appeal, and class.

Peterbilt Manitoba Ltd. requires a new I.T. Solutions Specialist (Full-Time) to provide excellent user support and administer their growing I.T. infrastructure. Reporting to the I.T. Manager, the I.T. Solutions Specialist is the person who knows how to get things done. They are the first point of contact for end user support and have the sysadmin chops to work on servers, deployments, networking, and maintenance of I.T. managed assets. This is a very hands-on role and is not for the faint of heart. This is a role for someone who's seen a few things and is ready to make a real impact by helping modernize our environment.

The Role:

• Resolve end-user IT issues, such as password resets, PC hardware problems, Internet connectivity, printing problems, and so on.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Perform in-person, on-site repairs of PC hardware, printers, and other peripherals
• Image/deploy workstations to users as needed
• Patch and update software as needed
• Accurately log helpdesk tickets and resolutions into helpdesk ticket system
• Write documentation for end-users and IT staff
• Compile, maintain, and file all repair records, reports, and other documents as required
• Being friendly and approachable, while maintaining professionalism
• Proactively work with I.T. Manager to improve I.T. infrastructure and services
• Research and continuous improvement of knowledge are expected
• Being mindful of privacy and maintaining confidentiality
• Assist I.T. Manager as required

· Additional responsibilities as assigned.

Qualifications:

• High school diploma or equivalent.
• 2 – 4 Years of experience working in I.T.
• Deeper knowledge of many computing concepts; DNS, DHCP, AD DS, VLAN, VPN, etc.
• Demonstrated experience working with physical and virtual servers
• Demonstrated knowledge of deploying Windows 11 operating systems
• Experience working with Windows, Debian GNU/Linux, MacOS, iOS operating systems
• Experience working with ABM and commercial MDM solutions would be an asset
• Any held certifications would be considered assets.
• A high tolerance for ambiguity; highly adaptive and able to manage competing priorities.
• Excellent written, oral, and telephone communication skills.

· Ability to lift up to 40 lbs

· Able to bend, crouch, and kneel for short periods.

· Able to reach and stretch above and below body.

· Able to sit or stand for long periods of time.

· Working with hands and hand tools.

What We Offer:

· Continuous modernization of technology stack

· Employ diverse technologies

· Company paid extended health, dental, and vision care

· Long-term disability and life insurance

· Company matched pension plan

· Employee Assistance Program

· Tuition support for related courses

· Ongoing training and support toward achieving relevant industry certifications

· Growth opportunities

· Free on-site parking

· Referral bonus program

All interested applicants are required to submit a cover letter along with their resume, outlining some of their previous projects and related experience. Please provide certification numbers with expiry dates for any held certificates (We even care about retired ones).

Peterbilt Manitoba Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business needs.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off

Experience:

• I.T.: 2 years (preferred)

Work Location: In person