Dock Master

Founded in 1988, and headquartered in Toronto, Tricon Residential is one of North America's preeminent rental housing providers.

Tricon was one of the first movers to enter Toronto's purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America's fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units. At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Residential Toronto

Job Description

The Dock Master is responsible for overseeing the daily operations of loading docks across commercial, retail, and residential facilities. This role ensures the safe and efficient flow of goods, coordinating with vendors, residents, truck drivers, and internal team members to manage move-ins, move-outs, and deliveries. The Dock Master also oversees scheduling, maximizes dock usage in coordination with concierge and property management teams, and ensures compliance with all safety and operational standards

Essential Duties and Responsibilities:

Dock Operations

• Supervise loading/unloading and coordinate inbound/outbound shipments with drivers, tenants, and property management.
• Schedule and allocate dock space, ensuring smooth and timely delivery flow.
• Manage residential move-ins/outs, deliveries, and assist with waste preparation for pickup.
• Inspect and report dock equipment, overhead doors, and loading facilities for maintenance or replacement.
• Ensure readiness for specialized services (e.g., grease trap extraction) and document damaged shipments.

Safety and Compliance

• Enforce safety policies and conduct regular inspections per OSHA/WHMIS/CCOHS standards.
• Maintain certification and inspection records; participate in Joint Health & Safety Committee (JHSC).
• Train dock users on safe loading, unloading, and material handling procedures.

Staff Supervision

• Train and support dock staff, promoting teamwork and operational efficiency.

Facility Management

• Maintain cleanliness and order of dock areas; monitor and report maintenance needs.

Communication and Coordination

• Communicate effectively with drivers, vendors, and management; resolve issues promptly and maintain accurate dock activity logs.

Qualifications:

• Strong understanding of loading dock safety and logistics processes.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Basic knowledge of warehouse management systems.
• Physical ability to perform tasks associated with loading and unloading (lifting, standing, moving).

Minimum Requirements:

• Experience in dock or warehouse operations, preferably in a commercial or retail environment.

Preferred Attributes:

• Experience with inventory tracking software.
• Certification in forklift operation or other relevant equipment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.
• Regularly required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch.
• Regularly required to climb and descend stairs and ladders.
• Regularly lift, carry, and move up to 50 pounds.
• Vision abilities required by this job include close vision, distance vision, and depth perception.
• If driving a company-provided vehicle: coordinate hands and feet, incorporating vision and hearing, to drive safely.

We are committed to fostering an inclusive and accessible recruitment process. If you require accommodations at any stage of the hiring process, please let us know, and we will work with you to meet your needs.

Tricon Residential Inc. is an owner, operator and developer of a portfolio of approximately 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.