Registration Administrator

REGISTRATION ADMINISTRATOR

The Canadian Nurses Protective Society (CNPS) is growing and hiring two determinate Registration Administrators with anticipated start date of January 12, 2026.

Positions are full-time, 12-month Terms with possibility of permanency or extension. Professional French proficiency will be required for one of the two positions.

Please note that your candidacy may be used to fill two additional (new) positions, anticipated for Spring 2026.

As a Registration Administrator with the CNPS you will have the opportunity to leverage your administrative experience and training. The ideal candidate possesses exceptional customer service, writing and interpersonal skills.

ABOUT US

The CNPS is a not-for-profit society that offers legal advice, risk management services, legal assistance and professional liability protection to nurses in Canada. Working to deliver products and services designed for the nursing profession is personally and professionally rewarding. With the CNPS, you will enjoy a dynamic work environment, a collegial atmosphere and a rewarding career that provides opportunities for contributions at the leading edge of developments in the delivery of health care services in Canada.

KEY RESPONSIBILITIES:

• Expertly answer customer service inquiries about CNPS services by phone and email.
• Qualify incoming requests received by telephone, email or fax, including verifying eligibility, entering data into the system and allocating work to legal advisors and staff.
• Proficiently administer applications and renewals, and process electronic and manual payments.
• Provide accurate information and online user support to assist nurses with the registration process.
• Prepare and send the appropriate correspondence and registration documents to nurses and staff.
• Collaborate with members of the management team to develop and refine registration and administrative processes.
• Run activity reports to verify the status of incoming registrations and take proactive measures to ensure completion and customer satisfaction.
• Update and maintain accurate database records. Organize and file hardcopy and electronic information.
• Perform other administrative duties as required.

REQUIREMENTS:

• Completed certificate or degree in a relevant field such as business administration, accounting, information technology or law or an equivalent combination of education and experience.
• Three (3) or more years of experience working in customer service, technical support and/or providing administrative support.
• Proficiency with office applications, specifically Microsoft 365 Suite (Outlook, Word, Excel) virtual meeting platforms (MS Teams, Zoom), and file management/ collaboration platforms (SharePoint)
• Ability and willingness to commute to Ottawa downtown office.

ASSETS:

• Fluently bilingual in both official languages (written and oral).
• Experience or training in managing personal and confidential information.
• Experience working with health professionals.
• Experience using databases or customer management systems (Salesforce).

KEY COMPETENCIES:

• Exceptional customer service, writing and interpersonal skills.
• Highly organized, detail-oriented and the ability to meet tight deadlines.
• Comfortable working in a dynamic and collaborative team environment.
• Capable of managing multiple tasks and able to adjust priorities as needed
• Professional, discreet and self-motivated.

WHY CHOOSE THE CNPS?

• Defined benefit pension plan: We are proud to participate in the Healthcare of Ontario Pension Plan (HOOPP), offering our eligible employees the security and peace of mind that comes with a defined benefit pension plan. We understand the importance of financial well-being and believe that a strong pension, like HOOPP, recognizes our employees and provides a stable foundation for their future as part of the overall compensation package.

• Modern, bright office located in Ottawa on Elgin Street, providing easy access to the heart of the downtown core. CNPS currently provides employees a "Transport" benefit which can be applied towards public transit, parking, or rideshare.

• Integrated onboarding program, which includes orientations, mentoring, shadowing, and a blend of hands-on/self-paced learning/training.

• Rewarding work in a dynamic, hard-working, positive team environment.

HOW TO APPLY

Please submit your resume to by 4pm December 4, 2025. Please address your application for the attention of Cheryl Young, Manager, Registration Services.

We thank all candidates for their interest; however, only those candidates considered for an interview will be contacted.

The CNPS welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

PROCESS

For this recruitment process, selected candidates can expect:

1)introductory videocall; 2) virtual interview; 4) in-person interview and assessment; and 5) reference and credentials verification.

Job Types: Full-time, Fixed term contract

Contract length: 12 months

Pay: $45,000.00-$46,000.00 per year

Benefits:

• Company pension
• Paid time off
• Wellness program

Ability to commute/relocate:

• Ottawa, ON K2P 2P7: reliably commute or plan to relocate before starting work (required)

Education:

• DCS / DEC (required)

Experience:

• Phone etiquette: 1 year (required)
• Customer service: 1 year (required)

Language:

• French (preferred)

Location:

• Ottawa, ON K2P 2P7 (required)

Work Location: In person