Manager and Team Lead, Quality Assurance

We are hiring a Manager and Team Lead, Quality Assurance

Reporting To:

Director, Quality Assurance

Full-Time/Part- Time:

Full time

Posting Date:

December 1, 2025

Closing Date:

December 12, 2025

Hours of Work:

8:30 a.m. – 5:00 p.m.

Grade:
Office Location:     

16.6
Montreal, QC

What we offer:

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities
*Eligibility for benefits is dependent on the terms of employment

The Opportunity:
 
Reporting to the Director, Quality Assurance, the Manager leads a team of Quality Assurance Specialists who are responsible for the post-funding review of underwriting quality.  The manager is responsible for guiding and motivating the team to meet targets and schedules while maintaining quality results
 
How you will contribute:  

Ensure Quality Assurance reviews are conducted in a timely, efficient, and objective manner
Schedule reviews and allocate appropriate resources to meet targets
Perform "QA of QA" reviews and provide prompt feedback to team members
Review findings identified by the team to ensure accuracy and keep Sr. Management informed of any trends identified
Completes management reporting as required
Assists with reviewing and responding the external audits
Stays up to date with policy, product, investor, and insurer requirements.
Manages the capacity of the team through efficient delegation of work and monitoring of productivity reports.
Motivates team members to meet performance targets through ongoing feedback and coaching
Establishes performance and work standards
Recruits, interviews, hires, and onboards new employees as required
Provides coaching, training, support, and development to team members
Leads team meetings
Conducts annual performance reviews
Adheres to policies/procedures to ensure AML requirements are met, when applicable

This position requires linguistic fluency.  Priority will be given to candidates completely fluent in English and French.
 
The experience you need:

Post-secondary education required
People management skills—coaching, feedback, development of individuals and teams
Ability to build and maintain positive relationships
Ability to manage and resolve conflict
Strong communication skills—both written and verbal
Strong analytical skills
Organizational and time management skills
Positive team player with desire and ability to mentor others
Effective problem solving and decision making skills
Must have experience/knowledge of residential underwriting practices
Fully competent in working with basic pc software and working knowledge of the suite of Microsoft office products
Ability to manage pressure in an environment of high volume processing with tight turnaround times
Bilingualism (French, English) required - interactions with English-speaking customers or partners

Working Environment and Physical Demands Analysis:

Office environment
Periods of high volume with tight timelines
Long periods of stationary position/sitting
Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
Long periods of time in viewing a computer screen
Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

Competitive Compensation
Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
Extensive training programs to set our employees up for success
Modern office environment conducive to collaboration
Supportive teamwork culture
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year

The team you'll join:
 
Founded in 1988, First National is one of Canada's largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada's largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
   
We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.
 
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
 
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at should you need an accommodation at any point in the recruitment process.
 
#FNLOQC

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