Parts and Service Advisor

6 days ago

Niagara Falls, Ontario, Canada Northern Roads Auto Group Full time $40,000 - $60,000 per year

Northern Roads Auto Group is more than just a business, a collection of dealerships or rooftops, it's a place where our family has the privilege to serve yours.

Location: Cardinal Kia

Availability: Open - Monday to Saturday

Compensation: $40,000 - $60,000

When you join Northern Roads, you'll enjoy:

  • Trusted relationships – We're a work family and you'll become a part of the team.
  • Many employee engagement activities – We want you to want to come into work every day.
  • Employee Health and Wellness Initiatives – We truly care about your well-being.
  • Career path planning and training – We want you to succeed and grow alongside us.
  • There are plenty of other perks and incentives, you'll have to join us to find out more

What you'll do:

  • Greet and assist customers in person and over the phone with professionalism and care.
  • Write up repair orders, explain maintenance and repair needs, and provide accurate cost and time estimates.
  • Communicate effectively between customers, technicians, and the parts department to ensure smooth workflow.
  • Identify and source required parts, verify availability, and process orders accurately.
  • Follow up on service work to ensure customer satisfaction and retention.
  • Maintain up-to-date knowledge of Kia products, warranties, and service promotions.
  • Handle payments and close repair orders in accordance with dealership policies.
  • Contribute to a positive and professional team environment.
    Other duties as assigned.

What we're looking for:

  • 3 years of experience in automotive service advising and parts operations.
  • Kia or import brand experience is an asset.
  • Strong communication and organizational skills.
  • A team player with excellent customer service skills.
  • Attention to detail and the ability to multitask in a busy environment.
  • Experience with PBS or other DMS software is an asset.
  • Valid Ontario Driver's License with a clean abstract.

More About Us:

At Northern Roads Auto Group, we've proudly operated successful, family-owned automotive businesses for over 30 years in the heart of the Niagara Region. We're passionate about growth, innovation, and delivering exceptional customer experiences.

Most recently, we're thrilled to be building one of Canada's largest state-of-the-art Kia dealerships, featuring the country's first EV Canopy with 12 charging stations—a landmark development located in the new Niagara Auto Mall.

As one of the first Kia dealers in Canada and a multi–Kia President's Award-winning group, we continue to expand our footprint with the addition of Lindsay Kia (2023), Belleville Chrysler Dodge Jeep RAM FIAT (2024), and most recently, Bill's Toyota

Our success is built on integrity, innovation, and community—a commitment that drives everything we do.

At Northern Roads Auto Group Inc., accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. We are committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace and support accommodating the accessibility needs of individuals with disabilities so that individuals can participate in all aspects of our recruitment process. Should you require this accommodation, please contact

We would like to thank all candidates in advance for their interest only. Please note, due to the volume of applicants we receive, only those candidates selected for an interview will be contacted.

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