Junior Application Engineer

6 days ago

Burnaby BC VJ K, Canada Lucid Vision Labs, Inc. Full time $55,000 - $100,000 per year

LUCID Vision Labs, Inc. designs and manufactures innovative machine vision cameras and components that utilize the latest technologies to deliver exceptional value to customers. Our compact, high-performance GigE Vision cameras are suited for a wide range of industries and applications such as factory automation, medical, life sciences and logistics. Our expertise combines deep industry experience with a passion for product quality, technology innovation and customer service excellence.

Together with the Engineering teams, Product Management team and the Sales and Marketing teams, the Junior Application Engineer will set the course for the product success and ensure a positive customer experience. The Junior Application Engineer will advise and support LUCID customers in all technical questions about LUCID products, understand specific customer requirements to help provide service-oriented examples and solutions, and will establish the important interface between our development, product management, sales and the customer.

Responsibilities:

  • Assist customers in troubleshooting complex technical issues and provide deep product support, application support, and 3rd party knowledge during product integration.
  • Understand the customer relationship which includes learning their usage scenario, taking requirements, and translating to application-based solutions, or feature requests when necessary.
  • Write application-focused App Notes and KBs based on customer feedback and noteworthy product features.
  • Coordinate with Engineering team to reproduce, diagnose, and resolve technical issues and feature requests.
  • Work with the Sales team to ensure the customer's experience is positive in all stages of the Sales process.
  • Create and maintain Tech Ref Manuals documentation
  • Verify upcoming software and firmware releases for feature updates and bug fixes, then follow up with customers accordingly
  • Work closely with Product Management and Product Marketing teams to identify areas of product improvement.
  • Issue RMAs for defective and failed product for repair, replacement, and return.

Qualifications:

  • A post-secondary degree or corresponding education/training with focus on electrical engineering, electronics, computer science, or similar
  • Knowledge with imaging, cameras, image sensors, and technical support
  • C, C++, C# programming skills and with Visual Studio debugging techniques
  • Familiar with Linux development environments
  • Industry knowledge in the field of machine vision is an asset
  • Sales affinity and experience in working with customers
  • A precise, independent, systematic, and solution-oriented approach is one of your personal strengths
  • Solid MS Office skills
  • Good team work ethic, outspoken with an ability to learn
  • Fluent and professional English verbal and written communication skills

LUCID Vision Labs Inc. is proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity, equity, and inclusion. We offer a competitive salary based on factors such as job-related skills, experience, relevant education, and training. The salary for this position is determined in alignment with the level of expertise and qualifications of the successful candidate. We thank all applicants who apply; however, only those selected for consideration will be contacted.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

  • Dental care
  • Employee assistance program
  • Flexible schedule
  • Life insurance
  • Paid time off
  • Vision care

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