Customer Care Representative

1 week ago

Brimley Road Toronto Ontario Canada MS B U Vision Group Full time $36,000 - $72,000 per year
Job description Full-time | Hourly | Weekdays 8 hours | Weekends with notice Supervisor: Corporate Scheduling and Customer Care Lead Work Location: In-Office Vaughan location Starting Pay rate: $18.00 hourly. Commensurate with performance & experience. KPI's: · Achieve targeted metrics related to Calls / email / faxes · Inquiry wait time · Inquiry escalation and risk measures i.e. number of complaints, errors Job Summary: The Customer Care Representative is responsible for the daily incoming and outgoing communications of the Call Center. The Customer Care Representative shall ensure that calls, emails, and faxes are responded to within an agreed timeframe and in an appropriate manner. Duties and Responsibilities: Customer Care · Manage and resolve patient queries and complaints by providing prompt and professional responses to patients and caregivers authorized on the patient's behalf · Handle external hospital and referring MD's inquiries · Ensure accurate uploading of medical documents, when needed · Ensure that all patient interactions are dealt with confidentially and any confidential paperwork is dealt with in accordance with practice protocol Incoming Calls · Schedule appointments for patients by attending to incoming calls · Check emails/voicemails daily · Answer telephone and emails promptly and in a polite and professional manner · Direct calls to other departments as needed. Demographic Data · Schedule appointment accurately and appropriately — review appointment date, time, location, and physician name · Handle patient inquiries and questions via email, fax · Ensure and verify accuracy of information Working conditions: · Computer use, sitting, screen use for extended periods · (incoming calls) continuous speaking, listening Requirements · Minimum of 3-5 years of related experience and knowledge · Demonstrated experience analyzing and resolving customer service and client issues · Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. · Decisiveness and attention to detail · Proficiency with necessary technology, including computers, software applications, phone systems, etc. · Excellent typing speed with minimal errors · Excellent organizational and time-management skills · Alignment with company values Equal opportunity Uptown Eye Group is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all. Job Types: Full-time, Fixed term contract Contract length: 12 months Salary: From $18.00 per hour
Expected hours: 30 – 44 per week
Benefits:
  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care
Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekends as needed
Ability to commute/relocate:
  • Concord, ON L4K 2Z5: reliably commute or plan to relocate before starting work (required)
Education:
  • Secondary School (preferred)
Experience:
  • related customer care: 3 years (preferred)
Work Location: In person

  • Customer Service Representative

    2 days ago

    Canada the Customer Service Representative job Full time $45,000 - $57,000 per year

    What you'll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekendsPreferred qualifications:Transportation experienceExcellent verbal...

  • Customer Care Representative

    1 week ago

    Guelph, Ontario, NG, Canada Agricorp Full time $45,916 - $55,000 per year

    Are you passionate about customer service and agriculture? Someone who thrives on problem solving and asking the right questions?  We are seeking new Customer Care Representatives (CCR) to connect Ontario farmers with Agricorp programs.The RoleThe Customer Care Representative (CCR) role provides critical first line of contact for all customer inquiries, and...

  • Customer Care Representative

    3 weeks ago

    Ontario (ON), Canada Go Lime Inc. Full time

    About Go Lime Inc.Go Lime is Ontario's market leader in sustainable residential and commercial solutions. We specialize in energy-efficient plumbing, electrical, solar, and water heating systems - all designed to make home comfort effortless, affordable, and environmentally friendly.With decades of experience and a customer-first approach, we're...

  • Customer Care Representative

    3 weeks ago

    Toronto, Canada ZayZoon Full time

    Customer Care Representative Join to apply for the Customer Care Representative role at ZayZoon. Applications for this role will close on November 13th. About the Role ZayZoon is looking for a Customer Care Representative to be a central part of our product and service experience – a strategic strength in our business, critical to our mission. The Customer...

  • Customer Care Representative

    4 weeks ago

    Toronto, Canada ZayZoon Full time

    Customer Care Representative Join to apply for the Customer Care Representative role at ZayZoon. Applications for this role will close on November 13th. About the Role ZayZoon is looking for a Customer Care Representative to be a central part of our product and service experience – a strategic strength in our business, critical to our mission. The Customer...

  • Customer Care Representative

    3 days ago

    Canada Sonova International Full time $15,000 - $20,000 per year

    Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here at Connect Hearing as a Customer Care Representative  This is a month contract with possibility of extention Who we...

  • Customer Care Representative

    5 days ago

    Toronto, Canada Baskits INC Full time

    Job Title: Seasonal Customer Care Representative **Location**: Head Office (74 Railside Road, Toronto, M3A 1A3) Reports to: Customer Service Manager/Customer Care Coordinator Purpose: Baskits is looking for a Seasonal Customer Care Representative to join our Head Office team for the holiday season. In this role, you’ll be the main point of contact for...

  • Medical Assistant/ Patient Technician

    1 week ago

    Brimley Road, Toronto, Ontario, Canada, MS B U Vision Group Full time $37,440 - $43,680 per year

    Job description Medical Assistant/Receptionist Full-Time, Fixed term contract Job Summary Uptown Eye Specialist is currently looking for the position of Medical Assistant / Receptionist to join our amazing team. This role is responsible for offering a quality customer service experience and ensuring that a high level of patient care is always maintained. The...

  • Customer Care Representative

    2 weeks ago

    Toronto, Canada Safyre Labs Full time

    Customer Care Representative **Overview** Jewlr is recruiting for a Customer Care Representative to start immediately. We are looking for customer champions who will provide world class service by connecting with our customers, analyzing their needs and offering customized solutions and we will provide training so you can answer all the questions about...

  • Customer Care Representative

    17 hours ago

    Toronto, Canada Connect Hearing Full time

    Toronto, Canada Customer Care Representative 159966 - Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ If so, we think you belong here at **Connect Hearing** as a **Customer Care Representative**!...