ACCOUNT MANAGEMENT DIRECTOR

Wishpond Technologies currently has the position of Account Management Director available, and we're excited to tell you about it
OVERVIEW We are seeking an Account Management Director to lead a diverse team of Account Directors and Account Managers. This fully remote position offers the opportunity to work with clients primarily in North America while collaborating with a dynamic international team
The Account Management Director will be responsible for ensuring client satisfaction, retention, and growth by overseeing cross-functional teams, aligning strategies with business objectives, and driving operational excellence. With responsibility for over 600 account portfolios, this leader will work closely with the Fulfillment and Sales Teams to ensure seamless execution of client requirements, negotiate business outcomes, and implement innovative growth and retention strategies. Together with all Teams, the of Account Management Director is responsible for the continued success of Wishpond Technologies RESPONSIBILITIES
• Partner with the Fulfillment Team to align account management goals with overall company strategy and business objectives
• Oversee performance management, career development, training, and recruitment of the Account Management Team
• Lead and support the execution of strategies that ensure client campaigns deliver measurable results and align with business goals
• Manage client relationships, ensuring requirements are delivered, negotiating business outcomes, addressing escalations, and implementing innovative growth and retention strategies
• Collaborate with Account Managers and Directors to oversee client onboarding, communication, and ongoing satisfaction
• Address client needs with team members and formulate tailored account plans to support and deliver against them
• Champion the voice of the customer, ensuring insights from client interactions influence product roadmap, marketing, and operational priorities
• Drive customer adoption, engagement, satisfaction, and lifetime value through proactive programs and initiatives
• Oversee support operations, ensuring fast resolution times, scalable processes, and continuous improvement of customer experience
• Manage key accounts and at-risk customers, implementing strategies to strengthen relationships and maximize renewals
• Develop and monitor KPIs including NPS, retention, expansion revenue, campaign performance, and time-to-value
• Own and manage budgets, optimizing resources for maximum efficiency and impact
• Collaborate cross-functionally with Fulfillment, Product, Marketing and Sales teams to identify opportunities that improve customer journeys and reduce churn
• Partner with Marketing to launch education, onboarding, and enablement programs for clients and partners
• Lead, mentor, and grow a high-performing organization across account management, customer success, and fulfillment disciplines
• Build scalable processes and systems that support self-serve and hybrid customer engagement models
• Foster a culture of collaboration, transparency, empathy, accountability, and integrity that drives both team and customer loyalty
• Ensure high levels of client satisfaction, retention, and credibility
• Perform other leadership duties as required to ensure customer satisfaction, team performance, and business success
• Other duties as assigned QUALIFICATIONS
• Minimum of 3-5 years of leadership experience managing diverse, cross-functional remote teams
• Proven expertise in account management, customer success, and online marketing best practices (SMB and SaaS environments preferred
• Strong background in marketing strategy, campaign execution, and fulfillment disciplines (SEO, ads, copywriting, design
• Exceptional relationship management skills with proven ability to negotiate, manage escalations, and achieve client objectives
• Demonstrated success in aligning client needs with company financial objectives and growth strategies
• Strong recruitment, training, leadership, and team development skills to ensure employee satisfaction, retention, and career growth
• Excellent analytical, problem-solving, and troubleshooting abilities; able to define problems, collect data, establish facts, and draw actionable conclusions
• Strong business acumen and interpersonal skills, including planning, presentation, and cross-functional collaboration
• Excellent communication skills (written, verbal, and presentation) with the ability to interface effectively across all levels and departments
• Experience managing global teams and complex projects seamlessly in fast-paced environments
• Self-motivated, detail-oriented, creative, and results-driven with a client-first mentality
• Tech-savvy, organized, and administratively strong
• Deep commitment to customer satisfaction and fostering a service-first culture within teams
• Fluent in English (spoken and written); knowledge of an additional language is an asset WORK ENVIRONMENT
• This is a 100% remote position, and the individual could be based anywhere in Canada
• The individual must be prepared to work standard business hours based on the Pacific Time Zone
• Due to the nature of this role, we may verify backgrounds, including conducting employment references, criminal record checks, and credit checks
• Once hired, the successful candidate must provide a valid government-issued photo ID, proof of SIN and proof of residential address as part of their onboarding process GREAT REASONS TO JOIN OUR TEAM
• Fully remote position allowing you to work from your home anywhere in Canada
• Exciting and dynamic environment with a great leadership team
• Comprehensive training program and regular performance reviews to facilitate your success
• Competitive compensation based on experience and proven abilities
• Great referral programs with incentives and bonuses
• Unbelievable product discounts when you use our products for your own business
• A global workforce of multi-cultural and talented colleagues
• A close-knit operation with amazing growth opportunities for your personal development
• A high-growth SaaS technology company publicly traded on the TSX Venture Exchange
• Corporate headquarters in beautiful Vancouver, British Columbia, Canada ABOUT US Founded in 2009, Wishpond is a rapidly growing technology company providing digital marketing solutions targeted at small businesses. The cloud-based platform includes landing pages, social promotions, website pop-ups, online forms, and lead activity tracking. Wishpond has a dedicated team of professional project managers, designers, copywriters, and developers who provide marketing services tailored to our individual clients
Wishpond serves over 3,000 customers in various industries and sizes, from startups to large Fortune 500 companies. Wishpond has a rapidly growing global headcount and continues to hire dedicated and qualified employees and contractors who have what it takes to scale a successful software company To learn more about Wishpond Technologies, please visit our website or any of our social media platforms:

• Website:
• Instagram: @wishpondofficial
• Twitter: Wishpond
• Youtube: Thewishpond
• LinkedIn: Wishpond APPLICATION PROCESS If you are interested in applying for this exciting opportunity, please provide an updated resume in English (PDF or Word formats only), quoting the position title in the subject line of your cover letter.
Wishpond Technologies is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the basis of disability, status, or any other basis protected under legislation
We thank all applicants in advance for their interest in this position; however, due to the volume of applications we receive, we are unable to respond to phone, email, or agency inquiries
INTERNAL APPLICATIONS ACCEPTED UNTIL WEDNESDAY, DECEMBER 03, 2025, AT 5 PM PACIFIC TIME
:2pm

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