Sr. Microsoft Systems Administrator

About Us

Carbon60 is focused on helping companies securely manage their IT infrastructure in a cloud environment. We provide both private and public (AWS and Azure) solutions to companies across Canada, the US, and internationally.

Our Opportunity

We are seeking a highly experienced and technically adept Sr. Microsoft Systems Administrator to serve as a high-level escalation point for our complex, multi-tenant enterprise environments. The core focus is ensuring the operational stability, performance, and security of infrastructure across Microsoft Azure, Microsoft 365 (M365), and mandatory VMware virtualization platforms. This role requires an engineer with over 7 years of maturity who excels in formal IT Service Management practices using ITIL principles and ServiceNow.

Responsibilities (note that this list is not exhaustive):

Cloud & Infrastructure Operations

• Azure/M365 Expertise: Lead administration, configuration, and advanced operational support for production workloads within Microsoft Azure (IaaS/PaaS) and Microsoft 365.
• Virtualization Mastery: Provide mandatory administration, maintenance, and expert-level troubleshooting for VMware environments and other current hypervisor technologies.
• Monitoring & Reliability: Proactively monitor and diagnose critical incidents using tools like Azure Monitor and Log Analytics to analyze server performance and drive system reliability.
• Cross-Platform Systems: Perform senior-level administration for both Windows and Linux operating systems, including patching, security hardening, user management, and firewall configuration (IPTables/Windows Firewall).

Service Management & Support

• Incident Resolution: Act as the final escalation point to quickly analyze, troubleshoot, and resolve complex service requests and production incidents, ensuring strict adherence to SLAs.
• ITSM Process: Apply strong practical knowledge of ITIL principles and utilize platforms like ServiceNow for efficient incident, problem, and change management within a regulated enterprise context.
• Networking & Web Ops: Perform advanced troubleshooting of remote connectivity (SSH, RDP, VPN, sFTP, SCP, RSYNC), DNS, Load Balancers, and Web Servers (IIS, Nginx, Apache).
• Mentorship: Document solutions thoroughly and provide expert technical guidance and training to junior team members.

Schedule & Commitment

• This role requires commitment to a shifted weekly schedule (e.g., Tuesday–Saturday or Sunday–Thursday) to provide necessary coverage for maintenance windows and critical support outside of standard business hours.

What you bring:

• Experience: Minimum 7+ years of progressive experience in IT infrastructure, operations, or systems administration in a demanding multi-tenant enterprise environment.
• Cloud & Core Systems: Demonstrated deep administrative support experience with Azure/M365 and expert proficiency in both Windows and Linux operating systems.
• Virtualization (Mandatory): Extensive administrative experience and strong working knowledge of VMware.
• ITSM: Proven practical experience with ITIL methodologies and utilizing platforms such as ServiceNow.
• Application Infrastructure: Proficiency with LAMP Stack, web server administration, and configuration for web application scaling.
• Database Skills: Working administrative knowledge of both Microsoft SQL Server and MySQL.
• Soft Skills:
  Excellent Troubleshooting Skills, strong communication, and proven ability to work independently as a self-starter.
• Education: Computer Science degree or equivalent education and experience.

Highly Desirable Qualifications (Nice to Have)

• Certifications: Active Azure certification (e.g., AZ-104, AZ-204, AZ-400), or AWS certification.
• Security & Web: Experience with Firewall administration, SSL certificate/domain management, CDN (Akamai), and CMS (Wordpress/Drupal).

What's in it for you:

Compensation & Perks

• Competitive compensation package
• Retirement Savings Matching Program (RRSP)
• Access to the latest tech
• Partnership with Perkopolis Discounts

Flexibility & Time Off

• Remote first work environment
• Flexible work hours & location
• Paid parental leave options

Health & Wellness

• Employer paid health & dental premiums
• GreenShield+ Counselling Mental Health
• $500 in Health Care Spending Account annually

Growth & Development

• Peer recognition rewards

This opportunity is primarily remote. Employees should be able to provide themselves with a dedicated workspace sufficient to attend to all activities including remote server work, attending meetings and speaking directly to customers. Reliable internet connectivity is required. 

As an employer, Carbon60 recognizes the importance of balancing our careers with other aspects of our lives, and our culture reflects this ethos - from flexible work hours to health and wellness incentives and having fun along the way.  We look for people who thrive in an environment of accountability and at times ambiguity as we adapt and grow our business.  

Carbon60 is an equal opportunity employer. We welcome and encourage applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest in this exciting opportunity. Only candidates that meet the qualifications will be contacted for an interview.