Parts Advisor

21 hours ago

Regina, Saskatchewan, Canada Four Seasons Sales Full time

Who we are:

Four Seasons Sales is Canada's fastest growing RV dealer group with locations in Winnipeg, Virden, Regina, and Medicine Hat. Four Seasons carries travel trailers, fifth wheels, and toy haulers from all of North America's top manufacturers. In addition, Four Seasons also runs the most comprehensive Emergency Road Service program in the business. Our company is built on exceptional customer service and we are dedicated to creating a team that supports this value.

What we offer:

  • Comprehensive Group Benefits package for you and your family
  • Competitive wages
  • Annual Paid Personal Leave
  • Employee Referral Program pays up to $1000 in the first year
  • Learning and development opportunities
  • Flexibility in your schedule
  • Fun and inclusive workplace culture

What we're looking for:

The Front Parts Advisor will work as part of a team to identify, sell and supply parts to external customers and the service department. This position is a customer focused role that requires excellent customer service and problem-solving skills. The candidate will be intuitive about the desires and needs of the customer while simultaneously explain the merits of additional parts or merchandise to persuade the customer to buy during demonstrations.

Duties and Responsibilities:

  • Assist the Service Technicians with parts and materials in a timely fashion.
  • Work closely with other departments moving parts from one repair order to another when needed. Example warranty denied.
  • Control, protect, maintain inventory by always accompanying the Tech in the parts area, charging out parts on work orders with the correct part number, quantity and any extra charges: freight, crate, etc.
  • Report all corrections, concerns, and irregular situations to management immediately.
  • Complete a perpetual inventory check of all products that is not on a min/max system found at your workstation that is work related. Example: putty, tire covers, etc.
  • Perform random inventory spot checks on items, making sure that the quantity and description match the information in Light speed. Report any discrepancies to the Purchasing Agent.
  • Inform back parts department if you need to leave your station for any amount of time, never leaving the parts window unattended.
  • Make sure that your work station is kept clean and organized. All parts that are being returned by Techs must be put back in their proper location. Ensure these items have been removed from the original work order including any extra charges: crate, freight etc.
  • Prepare and have parts kits ready when needed by Techs: water bypass kits, shackle kits etc.
  • Be well versed in the job description of the Shipping Admin and Parts Receiving Agent as you will be asked to cover this post when needed. Keep lines of communication open with all back parts staff so that the transition will be smooth.
  • Perform other tasks as assigned by management

Core Competencies and Qualifications:

  • Excellent customer service skills
  • Proficient in computer skills
  • Ability to multi-task and thrive in a fast-paced environment
  • A team player with a positive attitude and energy
  • Strong written and verbal communication skills
  • Highly organized with an ability to learn new skills quickly

If you are passionate about the RV industry and have a knack for customer service, we invite you to apply today to join our dynamic team at Four Seasons Sales

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Store discount
  • Vision care

Work Location: In person

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