Senior Account Manager

2 weeks ago

Toronto, Ontario, Canada Service Express Full time $100,000 - $120,000

Are you a relationship builder who thrives on expanding customer partnerships and uncovering new opportunities? Do you combine strategic thinking with humility, curiosity, and the ability to collaborate across teams? If so, we want to meet you.

We're growing fast and looking for a Senior Account Manager to deepen relationships with existing customers and drive growth through consultative expansion. You'll be part of a collaborative, performance-driven team that's transforming how organizations manage their data center infrastructure through third-party maintenance (TPM) solutions.

What You Will Do:

  • Expand Service Express' footprint by uncovering additional customer needs and educating clients on our service offerings.
  • Prospect within existing accounts to uncover new stakeholders, departments, and business units that can benefit from our solutions.
  • Execute meetings with existing customers to grow stakeholder engagement and identify new opportunities.
  • Follow a proven consultative sales methodology to overcome objections and structure profitable deals.
  • Develop and deliver customized proposals and Customer Business Reviews (CBRs) at regular intervals.
  • Maintain strong customer relationships by supporting product workflows and process setup.

What We Are Looking For From You:

  • A proven complex seller with 4+ years in a full-cycle, customer-facing B2B sales role.
  • Proven ability to prospect within existing accounts and uncover new stakeholders and business units.
  • Experience expanding account footprints through strategic engagement and needs-based selling.
  • Confidence in presenting proposals and closing deals with senior-level decision-makers.
  • Resourceful, accountable, and coachable — with a growth mindset and a passion for continuous improvement.
  • Excellent verbal communication, discovery, and active listening skills.
  • Experience with tools like Salesforce, Microsoft Office, and prospecting platforms.
  • Approximately 25% travel, primarily for in-person customer meetings, team collaboration, and occasional company events.

What You Can Expect From Us:

We've built a culture that supports your personal, professional, and financial goals — while giving you the tools and trust to succeed:

  • 100k-120k CAD base, OTE 200k-250k CAD + uncapped commission structure
  • Workplace flexibility that empowers our employees
  • Personal growth and advancement opportunities
  • Generous paid time off plans
  • Health and dental coverage options

Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.

We process your information in accordance with our Privacy Policy. For European residents, click here to review our fair processing notice.

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