Manager I

Position

Manager I - Employment Retention Specialist (ERS) Team

Location

Calgary or Edmonton

Type

Full Time, Contract - 6 months

Starting Salary

$70,000

Closing Date

November 14, 2025

What will you do?

Reporting to the Manager III, the Manager I handles day-to-day direction of Direct Services staff and assists with planning, coordination, and support of Prospect's programming and resources. This may include training of new staff, handling staff schedules, mentoring and coaching, and working with the Manager III on more complex human resources or programming issues. The Manager I assists in administering the program including setting goals and providing delivery of program initiatives to maximize outcome achievement.

Program Oversight

• Leads a small program, contributes to a larger program, or oversees a defined functional area.
• Manages daily delivery of program or functional activities, ensuring alignment with contracts, organizational standards, and Prospect's mission.
• Supports development of work plans, monitors progress, and adjusts operations to meet goals.
• Monitors day-to-day activities to identify issues, service gaps, or workflow challenges, escalating complex matters to more senior leadership as appropriate.
• Maintains records and reporting in compliance with confidentiality and privacy legislation.
• Contributes to funding reports, proposals, or functional documentation with oversight from more senior leadership.
• Keeps current with labour market trends, best practices, and relevant tools to guide staff effectively.

Leadership & Team Supervision

• Provides direct supervision to a small team, offering coaching, guidance, and mentorship.
• Leads team meetings, provides consultation on program or functional work, and fosters ongoing staff development.
• Participates in recruitment, onboarding, and performance review processes in collaboration with a more senior manager.
• Addresses minor performance concerns and escalates complex or persistent issues to more senior leadership or HR.
• Models leadership behaviors aligned with Prospect's values of inclusivity, equity, and client-centered service.

Financial & Operational Administration

• Approves routine program or function-related expenses within delegated authority.
• Tracks expenditures and raises concerns about budget variances with their Manager or Senior Manager.
• Supports payroll-related administration including attendance and Paid Time Off (PTO) tracking.
• Contributes to internal and external reporting requirements.

Stakeholder Engagement & Representation

• Acts as a secondary contact for funders or functional stakeholders, contributing to reports or communications under the oversight of more senior leadership.
• Supports maintaining community or employer relationships and representing the program or functional area at events as required.
• Assists in developing employer or functional partnerships in collaboration with more senior leadership.

What does it take to do this job?

• Post-secondary education in Social Sciences, Human Services, Business, or a related field, or equivalent combination of education and experience.
• 3–5 years of related professional experience, preferably in community services, social enterprise, or administrative operations.
• Some leadership or supervisory experience preferred, including direct responsibility for staff guidance, coaching, or team coordination.
• Proficiency with standard business software (e.g., MS Office Suite) and adaptability to learn new reporting or database systems.
• Experience with data management and reporting using CRM or database platforms (e.g., Mobius, Salesforce) is an asset.
• Foundational understanding of program delivery practices, employer engagement strategies, or administrative operations, depending on functional assignment.
• Awareness of budgeting principles and funder requirements; ability to support budget tracking and reporting with guidance from senior leaders.
• Demonstrated emotional intelligence, with the ability to listen actively, respond with empathy, and foster a respectful, supportive team environment.
• Skilled in applying conflict resolution approaches to maintain team cohesion and resolve challenges constructively.
• Strong time management and organizational skills with the ability to balance multiple priorities in a fast-paced environment.
• Models professional presence in internal and external interactions, representing the team and organization positively.
• Commitment to advancing equity, diversity, inclusion, and accessibility (EDIA) in leadership and service delivery.

Further Notes:

• Travel is required for this role throughout Alberta. A valid driver's license is required.
• The successful candidate must pass a Criminal Record Check
• All employees must be flexible to work from the office as well as from home based on the program needs

About Us

Break Barriers. Employ Change.

Prospect helps people get jobs. We're a not-for-profit and registered charity, so while the bottom line can't be ignored, it's not our priority. Albertans are. We welcome anyone who is looking for a better life through employment, regardless of barriers. We're creative and resourceful. Our methods include art and the great Alberta outdoors. We help young and old, people changing industries, recent immigrants, veterans, people with disabilities, and everyday Albertans who feel that the job search process has become daunting. If that sounds good to you, read on

Prospect strongly believes in its five brand pillars and is looking for great candidates who share the same beliefs:

Enthusiastic

Prospect approaches every opportunity with enthusiasm. We drive change with energy, optimism and commitment. Anyone who walks through our doors can feel the positive energy.

Professional

In every facet of our work, our actions show a commitment to professional management and service delivery. Prospect is accountable, ethical and honest.

Innovative

Prospect creates change by envisioning the end game and creating the means to realize it. We believe asking "why not?" aids progress. Solutions are created when we think beyond traditional boundaries.

Inclusive

Prospect is driven to achieve equal access for all to opportunities and resources. We strive to create a fair, healthy and high-performing environment where everyone is respected, encouraged and motivated, and their contributions help Prospect attain its goals.

Collaborative

Prospect seeks different perspectives. All parties must be engaged, including for-profit, not-for-profit, funders and government. Only by understanding all points of view can we create inclusive workplaces.