Customer Experience Representative

Work Location

Nova Cannabis Inc. is a national cannabis retailer operating under the Value Buds banner. Our mission is simple: deliver compelling value to cannabis consumers. We aim to attract, grow, and retain a loyal customer base by offering high-quality cannabis products in convenient locations at everyday low prices.

As a Customer Experience Representative, you'll be the face of our brand, providing exceptional service while helping customers navigate the exciting world of cannabis. This role is perfect for those who love building relationships, are eager to learn, and want to make a positive impact in a growing industry.

Role and Responsibilities

The Customer Experience Representative role includes, but is not limited to:

Customer Offering:

• Greet customers as they enter the store, engage in conversations, and build relationships to understand their specific needs.
• Create a welcoming and positive atmosphere for all customers, ensuring an enjoyable shopping experience.
• Educate customers on cannabis products, strains, and consumption methods while promoting safe and responsible usage.
• Answer customer inquiries with accuracy and enthusiasm, ensuring customers feel supported and informed.

Day-to-Day Operations:

• Promote Nova Cannabis's culture and brand by participating in merchandising and promotional activities.
• Work collaboratively with Store Managers and team members to meet and exceed sales goals.
• Maintain a high level of product and service knowledge by staying up-to-date on industry legislation, trends, and new products.
• Participate in routine store maintenance, ensuring cleanliness and organization are always a priority.
• Complete customer transactions using the POS system, adhering to cash handling and Loss Prevention procedures.
• Monitor inventory levels and assist with restocking products to maintain availability for customers.

Regulatory Adherence:

• Comply with all federal and provincial cannabis regulations, including certifications and operational requirements:
  • BC: Selling It Right Certification.
  • AB: SellSafe Certification.
  • SK: Cannabis Retail Training Program (CRTP).
  • MB: Cannabis Retail Worker Training Program (CRWTP).
  • ON: CannSell Certification.
• Adhere to Nova Cannabis's policies, standard operating procedures (SOPs), and social responsibility programs as required by provincial regulatory bodies (AGLC/LCRB/SLGA/LGCA/AGCO).
• Follow all Occupational Health and Safety (OH&S) policies and procedures.

Experience and Qualifications:

• Minimum: 2 years of customer service experience.
• Minimum: 2 years of retail and/or hospitality experience is preferred.
• Cannabis, liquor, or healthcare experience is an asset.
• High School Diploma or equivalent.
• Mandatory Certifications by Province:
  • BC: Selling It Right Certification.
  • AB: SellSafe Certification.
  • SK: CRTP Certification.
  • MB: CRWTP Certification.
  • ON: CannSell Certification.
• Must complete and pass a Criminal Record Check.
• Working knowledge of cannabis regulations in the applicable province is preferred.

Personal Characteristics and Requirements:

• Excellent customer service skills: You have a positive attitude, are charismatic, and enjoy engaging with customers.
• Quick thinker with strong problem-solving skills.
• Open-minded, adaptable, and constantly seeking ways to improve.
• Passionate about creating a positive, memorable, and tailored experience for every customer.
• Strong communication skills (written and verbal) with a professional demeanor.
• Reliable, responsible, and detail-oriented.
• A team player dedicated to supporting the overall success of the business.
• Upholds ethics, confidentiality, and always demonstrates a high level of discretion.
• Age Requirement: Must be 18 years or older AB, (19 in BC., Sask., MAN., ONT.).
• Reliable transportation to commute to/from work.

Job Type:

• Part-time.

Work Location:

• In person.

Why Join Us?

At Nova Cannabis, we're passionate about the evolving cannabis industry and are committed to creating a positive and educational shopping experience for every customer. As a Customer Experience Representative, you'll gain valuable knowledge, be part of a supportive team, and play a key role in shaping the future of cannabis retail.