Pharmacy Support Trainer

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada's largest Western-based provider of food and health products.

Pattison Food Group Ltd. consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.

We're seeking a knowledgeable and dynamic Pharmacy Support Trainer - Kroll to support the rollout of a paperless workflow initiative across our pharmacy network. In this contractor role, you'll play a key part in ensuring a smooth transition to digital processes by equipping pharmacy teams with the skills and confidence to use Kroll effectively in a paperless environment.

This is a temporary, project-based engagement running approximately from January 2026 to September 2026, with responsibilities focused on training, implementation support, and collaboration during go-live periods.

You will be responsible for:

Training Delivery:

• Supporting the delivery of engaging training sessions (in-person and virtual) on Kroll paperless workflow functionalities.
• Providing hands-on training during go-live periods at pharmacy locations within the Lower Mainland. Minimal out-of-town travel may be required to additional locations.

Change Management Support:

• Acting as a change champion, helping team members adapt to the new Kroll paperless Workflow.
• Facilitating adoption through clear communication and targeted coaching.

Troubleshooting & Feedback:

• Serving as a point of contact for Kroll workflow and training-related issues during rollout.
• Actively listening and gathering feedback from pharmacy teams and reporting to the Kroll Workflow Support Lead Trainer and Regional Manager, Pharmacy Operations.

You have:

• 2 or more years of experience with Kroll Paperless Pharmacy Management Software.
• A solid understanding of pharmacy operations, with a focus on transitioning from traditional paper-based processes to paperless workflows and systems.
• Experience working in a community pharmacy dispensary is an asset.
• A Pharmacy Assistant, Registered Pharmacy Technician or Pharmacist designation is an asset.
• A valid driver's licence and vehicle with the ability to travel to assigned pharmacy locations.

You are:

• A supportive trainer, guiding teams through change with empathy and encouragement.
• A clear communicator, with the ability to communicate effectively with pharmacy teams, regional managers and cross-functional business areas.
• Solutions focused, proactively identifying and troubleshooting issues, using feedback to improve training delivery and system usability.
• A collaborative partner, working well with cross-functional teams to achieve shared goals.
• Organized and detail oriented, managing tasks efficiently and maintaining clear and consistent documentation.
• Adaptable and mobile, with flexibility to travel to pharmacy locations and thrive in a hands-on environment during rollout phases.

Compensation Details:

$66, $114,040.00

The compensation offered for this position will take into consideration location, education, skills, experience and other factors.

IND6

About Us

Pattison Food Group is a Jim Pattison business and Canada's largest Western-based provider of food and health products. Headquartered in British Columbia, Canada, we have been in business since 1915. We proudly employ more than 30,000 team members who are committed to achieving long-term growth and share a passion for giving back to the communities where we do business. Together, we leverage each other's collective strengths to enhance efficiencies across our respective organizations. Our largest and signature company is Save-On-Foods.

With 11 retail banners operating nearly 300 food and drug retail locations through Western Canada, in Whitehorse Yukon, Washington State, and Oregon each uniquely positioned to cater to the needs of their community; 4 wholesale businesses catering to the diverse needs of their customer base across Canada; 5 food and pharmacy production facilities focused on high quality distinct offerings; an industry-leading loyalty program and a world-class set of proprietary consumer brands, Pattison Food Group businesses are proud to be recognized as leaders in customer service and innovation.