Financial Services Manager

Financial Services Manager - Elevate Your Career at Downtown Toyota
Are you passionate about automotive financing and insurance, with a drive to deliver exceptional guest experiences? Downtown Toyota, part of the revolutionary Downtown AutoGroup (DAG), is seeking a dedicated Financial Services Manager (FSM) to join our dynamic team at our state-of-the-art Autoplex facility in Downtown Toronto Take a look at our unique approach and see for yourself

Why we need you
Our vision at Downtown Toyota is to revolutionize the car-buying and ownership experience. To do that, we need a knowledgeable and customer-oriented
Financial Services Manager
to join our team in Toronto. The ideal candidate will be passionate about the automotive industry and excel at providing excellent customer service. This role involves working closely with customers, sales teams, and lenders to structure financing packages, ensure compliance with legal and regulatory guidelines, and maximize dealership profits through effective financial product offerings. The FSM also plays a key role in improving customer satisfaction by offering tailored financial solutions.

Without you, we're just another automotive group. With you, we're a brand that resonates with our community and stands out in a competitive market. Downtown AutoGroup is not just a collection of dealerships; we are a community focused on delivering exceptional guest experiences. Our mission is to create lifetime guests, guided by our values of excellence, trust, respect for our guests' time, and a strong sense of community.

Here's What You'll Be Doing
As the Financial Services Manager, you play a crucial role in providing our guests with financing solutions and insurance products that meet their needs. You will work closely with our sales team to ensure a seamless transition from sales to finalizing financial agreements, focusing on delivering an outstanding guest experience. Your expertise in automotive financing and insurance products will be essential in ensuring our guests receive the best financing solutions and products for their individual needs.

Your Responsibilities Will Include

• Customer Financing: Work directly with customers to arrange vehicle financing options by securing loans through banks, credit unions, or other financial institutions.
• Product Presentation: Present and promote financial products such as extended warranties, service contracts, GAP insurance, and other value-added services.
• Compliance: Ensure all financial transactions comply with federal, state, and local regulations, including truth-in-lending and privacy laws.
• Documentation: Oversee the preparation of all sales-related financial paperwork, including loan contracts, lease agreements, and title transfers.
• Lender Relations: Build and maintain strong relationships with lending institutions to negotiate favorable terms for customer loans and leases.
• Sales Support: Collaborate with the sales team to improve the profitability of every deal by maximizing sales of financial products.
• Customer Satisfaction: Provide excellent customer service by offering transparent, ethical, and clear financial options, ensuring customers feel confident in their purchasing decisions.
• Training: Train and support dealership staff on finance and insurance product offerings to help increase their understanding and ability to sell these products.
• Reporting: Maintain accurate records of all transactions and prepare regular reports on finance and insurance sales performance.

You Need These Qualifications

• Proven experience as a Financial Services Manager in a franchise dealership
• Understand the importance of providing an exceptional customer experience to both internal and external customers
• Exceptional interpersonal and communication skills
• Strong understanding of automotive financing, insurance products, and related regulations
• Detail-oriented with a focus on compliance and achieving high levels of guest satisfaction
• Working knowledge of Microsoft Office or Google Workspace
• Valid Ontario G Driver's License with no demerit points
• OMVIC

It would be nice if

• You have familiarity with dealership management software (e.g., Reynolds & Reynolds, Dealertrack)
• You are a Certified Automotive Finance Professional (AFIP)
• You have worked with Toyota
• You have knowledge of Sym-Tech Dealer Services

What We Offer

• Performance-Driven Culture: We celebrate achievements and foster a results-oriented work environment.
• Career Growth: We're committed to helping our team members grow their careers with us - we believe in promoting from within.
• Community: Be part of a team that's as passionate about cars as you are, in one of the most vibrant cities in the world.
• Competitive Pay: We value your contributions and ensure you're rewarded accordingly.
• Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
• Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.
• Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency at our state-of-the-art Autoplex.
• Rich Legacy: Established in 1992, our group has grown from a single dealership to employing over 300 professionals that collectively represent the largest retailer of automobiles in downtown Toronto.

*You are what drives us …*
Apply Now
If you're ready to take your career to the next level, please apply. We're excited to hear your story

This is an in-person role.
Downtown Toyota and Downtown AutoGroup are equal opportunity employers committed to creating an inclusive and accessible environment for all employees. We'd be happy to provide reasonable accommodations to help you apply - just email us at

Join us at Downtown Toyota in revolutionizing the automotive service experience

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.